The advice to "think like a client" in order to improve your client service is not a new one - but today, I want to offer you a little bit of a twist on that advice, which will help you to up your game.
The idea of thinking like your client can be a daunting one - while we all endeavor to understand our clients' challenges, concerns, and pain points no matter what field we're in, unless we've spent time there ourselves, we're only privy to second-hand knowledge (for the most part).
But whether we've been on the client side in our own industries or not, we've all been and are clients - as lawyers, you are purchasers of various services, from consultants to building services to office products and more. In our personal lives, we are consumers of goods and services, including everything from groceries and electronics to personal care, travel, and more.
I've asked you before to think of yourselves as the client in these cases, and to identify what it is you want from those interactions - things such as understanding of what you're really asking, common courtesy, on-time delivery, exceeding expectations, etc.