Posted in Law Firm Client Service, Law Firms, Two for Tuesdays

Law Firm of the Future: It’s About the People

photo-1461532257246-777de18cd58bThe law firm of the future continues to be a hot topic of discussion, not just here on Zen, but among lawyers around the world. Both at our recent ILN European Regional Conference and the Association of International Law Firm Network’s (AILFN) Inaugural Summit, the questions of “what comes next?” and “how do we prepare for it?” were on the tips of everyone’s tongues.

So I want to check back in on our series looking at what some of the industry’s experts had to say when asked:

What do you believe lawyers and law firms need to do to prepare for the future of legal services?”

You’ll remember that their answers were pulled together in an eBook by HighQ on Smart Law, available here.

The two thought leaders we’re looking at today both consider people to be at the center of the law firm of the future – which will be a relief to those lawyers who might be concerned that robots are about to take over their jobs. But we can all agree that while technology is still going to play a huge role in the next phase of the legal industry (and does already), the people are – and will always be – at its core.  Continue Reading

Posted in Roundups

Week of October 17, 2016 on ILNToday – A Roundup!

roundupWe’re here with another roundup for you this week, and excited to welcome into the fold one of our newest member firms, Hall & Wilcox. You may remember that we announced their membership last week, and so now you’ll get the benefit of their expertise in the weekly roundup as well, including an article looking at some new tax incentives for early stage investors. So grab a cup of coffee and take a look through our top posts from this week on ILNToday!

Posted in Legal Marketing, Social Media

How Lawyers Can Win at Instagram Stories

A photo by Ben White.’s try this one more time – I originally wrote this post last month – and let me tell you, it was great. Then, the internet gobbled it up, and as I hit “publish,” almost the entire post disappeared into the ether, never to be seen again. Since I was already limited on time that week while we were in the throes of last minute conference prep, you can imagine the angst that caused me – and that also meant that I haven’t been able to bring myself to attempt to resurrect the post until now. But let’s see if we can do some justice to the original and get you excited about using IG stories.

In August, Instagram rolled out their new “stories” feature, affectionately referred to as “Snapchat for grown-ups.” We’ve already talked about why you may want to care about this, and how you can use them, so today, I want to look at a couple of accounts who are using IG stories really well now that we’ve had a couple of months to figure them out and talk about what advice you can appropriate from their examples. Continue Reading

Posted in Rainmaking Recommendations

Rainmaking Recommendation from Jaimie Field: The Most Important Question the Candidates aren’t Answering

Not to fear! The title of this post doesn’t reflect a post that has anything to do with politics (whew!). Instead, it’s focusing on a question that you, as lawyers, should be answering for your clients, and it’s one that might surprise you.


This is not a commentary on the candidates for President this year.  I will not be telling you how to vote or for whom I am casting my ballot.

When I was in college and in law school, to make extra money, I would bartend.  The very first thing I was taught when I learned to bartend is there are three subjects which you never talk about to customers – sex, religion or politics.

So I am not here to discuss the issues, or even the candidates themselves.  Only to address the one question that, in my humble opinion, all candidates for office, including on the local, state or federal level seem never to answer:  Continue Reading

Posted in Firm of the Month

ILN Firm of the Month – Cleaver Fulton Rankin, Belfast, Northern Ireland!


October/November 2016

The ILN is proud to announce our latest firm of the month, Cleaver Fulton Rankin, Belfast, Northern Ireland!
Cleaver Fulton Rankin is one of Northern Ireland’s leading corporate law firms, combining over 100 years of heritage with an innovative approach.  They’re conveniently located in Belfast city centre and employ 17 directors, 12 associates, 14 solicitors and 13 trainees and paralegals with a total staff of approximately 100 people.

Continue Reading

Posted in Roundups

Week of October 10, 2016 on ILNToday – A Roundup!

roundupBefore we get into the roundup, we’re thrilled to announce the that ILN is officially welcoming a new member in Australia, Hall & Wilcox! For the full release, and to welcome our newest member, please take a look at the full article. We look forward to many years of fruitful cooperation with this excellent firm.

Now, on to the roundup!

Posted in Rainmaking Recommendations

Rainmaking Recommendation from Jaimie Field: Sorry Seems to Be the Hardest Word

Apologies for the lack of posting during what has been a rather hectic period of conferencing here at the ILN! I am finally back in the office, though rather jet-lagged, and so you will see more posts as I digest some of what we learned at both the Association of International Law Firm Networks (AILFN) conference last week, and our own ILN European Regional Conference in Budapest. I always enjoy seeing my lawyers get together.

In the meantime, take a look at this post from rainmaking expert and trainer, Jaimie Field, from last week, focusing on the importance of the apology (incidentally, I’m a big fan).

*** Continue Reading

Posted in Roundups

Week of September 26, 2016 on ILNToday – A Roundup!

roundupIt’s hard to believe we’re already at the end of September and off to our European Regional Conference next week, but that is indeed the case! My apologies to anyone who saw the beginnings of my Two for Tuesdays post earlier this week, which was unfortunately eaten by the internet – during publishing, it somehow cut off the bulk of the post, which I was unable to recover and haven’t had time to rewrite. But hopefully I’ll be able to get around to it during one of my flights this week and share it again with you soon! In the meantime, take a few minutes to read through these articles from our lawyers around the world on ILNToday:

Posted in Roundups

Week of September 19, 2016 on ILNToday – A Roundup!

roundupAs we head into fall now, and the final week of September, we bring you a strong roundup from around the Network on ILNToday!

Posted in Rainmaking Recommendations

Rainmaking Recommendation from Jaimie Field: Client Feedback – Scary but Necessary

Today, Rainmaking expert and coach, Jaimie Field, is talking about something that I think many of us avoid – client feedback. But it’s important, because a happy client stays a client. Read on to find out what she means.


One of the scariest things to do is ask a client “how am I doing as your lawyer?”

Yet, that feedback, good or bad, is something you need to obtain so that you can get better at what you do.

Recently, I have been having an issue with my office phone.  For the past 2 months I have been trying to correct the problem with the company.  Yesterday, I spent more than one hour on the phone with an amazing technical service representative who did everything within his power to try to fix the issue.  Unable to do so, he submit a request with the area of the company who have even more technical knowledge than he and informed me that it could take up to 3 days to get a resolution.  Continue Reading