Posted in Roundups

Week of July 10, 2017 on ILNToday – A Roundup!

It’s hard to believe we’re halfway through July already! I start two weeks of holiday today, but before I do, here is the latest in your top posts from ILNToday! We have quite an impressive roundup this week from around the world:

Posted in Firm of the Month

ILN Firm of the Month – Ferrari Pedeferri Boni Studio Legale Associato, Italy!

The ILN is proud to announce our latest firm of the month, Ferrari Pedeferri Boni Studio Legale Associato – Italy!
Ferrari Pedeferri Boni is an independent Italian law firm that handles legal issues on business law, with main office in Milan and secondary office in Trieste. They strive for excellence in their services and are proud to meet the highest international standards of the legal profession. Their clients are entrepreneurs and executives, Italian and foreigners, and their philosophy is to take a pragmatic and business-oriented approach when assisting them. They regularly handle cross-border and international transactions and litigation cases. Over the years, they have garnered significant expertise in international market and have developed a trusted network of professionals that they put at the disposal of their clients when needed.

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Posted in Law Firms, Legal

5 Ways a Law Firm Network Can Make Your Firm More Successful

Over the last decade, we’ve seen a titanic shift in the legal industry, and one thing I know for sure is that we’ve all got to get comfortable with being uncomfortable. Change, innovation, disruption – it’s all here to stay, and how it shakes out will be different for each law firm and law firm client.

What we do know is that the client is king – they always were, but now they know it too. And that means clients expect their firms to get creative about ways and means to provide value. This can be accomplished in a myriad of ways, depending on your strategy, goals, and clients, but a piece of that puzzle is the law firm network. Continue Reading

Posted in Roundups

Week of July 3, 2017 on ILNToday – A Roundup!

It was a short week for most US firms this week, with the 4th of July holiday falling on Tuesday. But we still have some excellent content coming your way for the roundup!

Posted in Law Firms, Legal Marketing

Nine Business Development Tips to Practice on Your Summer Vacation

Who wants to think about work while they’re on vacation?

I know, the idea is to get AWAY from work. And I fully endorse that. But there are two things I know to be true:

  • You never know who you’ll meet, and where – you may meet a potential client or referral source while you’re sitting on the beach!
  • Sometimes, doing thirty minutes of some type of work during a vacation day actually can make the rest of your day feel MORE enjoyable. (I didn’t make this up – Gretchen Rubin, of the Happiness Project, figured this one out)

With those two things in mind, you can start implementing the following business development tips during your summer vacation and set yourself up for future success!  Continue Reading

Posted in Roundups

Week of June 26, 2017 on ILNToday – A Roundup!

roundupAs usual, it’s been a busy week here at the ILN! We have a great roundup for you this week, so grab your coffee and take a read through the top posts from this week on ILNToday:

Posted in Law Firm Client Service

Turning Bad Experiences Into Good Client Service

ming-jun-tan-122694Today, I’d like to use a recent bad customer service experience to illustrate a couple of key points about client service:

  • Listening to your clients may enable you to get at the root of the issue, and find a way to resolve it.
  • Sometimes you can resolve an issue in a way that will strengthen and secure the client relationship, even if the client doesn’t get what they want.
  • Making every effort to solve an issue, even if you can’t achieve the desired result, is sometimes sufficient to please the client.

Last year, I had the opportunity to use a dress rental company for a gala event. Everything about the rental and the return process went flawlessly, and I was so happy with the results, that I shared the experience with a number of people, especially anyone who complimented me on the dress that evening, and when they saw photos. I was sure I would rent from them again and many years into the future.  Continue Reading

Posted in Roundups

Week of June 19, 2017 on ILNToday – A Roundup!

roundupAlong with our regularly scheduled substantive updates this week, we formally announced that the ILN welcomed a new chairman at our Annual Conference in Stockholm – Simon Ekins of Fladgate LLP in London has taken the helm from Peter Altieri of Epstein Becker Green after his eight years of service. We’re grateful to Peter for all of his hard work and dedication, and excited to work with Simon to continue to move the ILN forward. For more information, please take a look at the full press release.

Posted in Conference/Webinar Session Re-caps, Law Firm Client Service, Law Firms, Legal

Turning Innovative Ideas Into Results: A Practical Guide

rawpixel-com-250087During the recent CLOC conference, attendees had the opportunity to receive a complimentary copy of Richard Susskind’s second edition of “Tomorrow’s Lawyers: An Introduction to Your Future.” Susskind also spoke as the lunch keynote on the first day, and shared with us that while his first edition had been written for young and aspiring lawyers in the profession, he had found that everyone interested in the changing legal ecosystem wanted to hear more about (and sometimes argue with) what he had to say. And so the second edition was updated and published.

Towards the end of the book, with respect to the future of the legal industry, Susskind says:

Given our economic conditions, the shift towards liberalization, the new providers in the marketplace, and the burgeoning, exponential increase in the power and uptake of technology, I find it unimaginable that our current legal institutions and legal profession will remain substantially unchanged over the next decade. Indeed, it seems to me that the least likely future is that little will change in the world of law. And yet, the strategies of most law firms, law schools, and departments of justice assume just that. In truth, for much of the legal market, the current model is not simply unsustainable; it is already broken.”

Those are strong words, but we’re living in a time when change is fast-paced, faster than it’s ever been. And while most leaders in the industry are willing to accept that change is happening, not many of them are either willing or able to do anything about it.  Continue Reading

Posted in Roundups

Week of June 12, 2017 on ILNToday – A Roundup!

roundupIt’s time for another roundup, and this week’s intro will be a quick one, as I’m technically out of the office today with bronchitis (a little parting gift from the flight home from Stockholm)! So enjoy this week’s gems from our lawyers on ILNToday!

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