Over the last decade, we’ve seen a titanic shift in the legal industry, and one thing I know for sure is that we’ve all got to get comfortable with being uncomfortable. Change, innovation, disruption – it’s all here to stay, and how it shakes out will be different for each law firm and law firm client.
What we do know is that the client is king – they always were, but now they know it too. And that means clients expect their firms to get creative about ways and means to provide value. This can be accomplished in a myriad of ways, depending on your strategy, goals, and clients, but a piece of that puzzle is the law firm network. Continue Reading
It was a short week for most US firms this week, with the 4th of July holiday falling on Tuesday. But we still have some excellent content coming your way for the roundup!
- Superannuation system review from Hall & Wilcox (Australia)
- ILN IP Insider: Greek TV stations licensing Odyssey from A&K Metaxopoulos Law Firm (Greece)
- Future of Virtual Currencies in India from LexCounsel Law Offices (India)
- You only need to ask – security-related bankruptcy rules are to change from Jalsovszky Law Firm (Hungary)
- The first case since the beginning of the Trump Administration in which the US Department of Justice failed to sue a company for FCPA violations from KLA – Koury Lopes Advogados (Brazil)
- The Department of Consumer Affairs Publishes Rules Governing FIFA from Epstein Becker Green (US)
Who wants to think about work while they’re on vacation?
I know, the idea is to get AWAY from work. And I fully endorse that. But there are two things I know to be true:
- You never know who you’ll meet, and where – you may meet a potential client or referral source while you’re sitting on the beach!
- Sometimes, doing thirty minutes of some type of work during a vacation day actually can make the rest of your day feel MORE enjoyable. (I didn’t make this up – Gretchen Rubin, of the Happiness Project, figured this one out)
With those two things in mind, you can start implementing the following business development tips during your summer vacation and set yourself up for future success! Continue Reading
As usual, it’s been a busy week here at the ILN! We have a great roundup for you this week, so grab your coffee and take a read through the top posts from this week on ILNToday:
- Failure to Provide Communication Aid Costs Hospital $20K from Ogden Murphy Wallace (US)
- Novelties in migration legislation from Lidings Law Firm (Russia)
- Insurable Interest – Issue 43 from Hall & Wilcox (Australia)
- Employer and Labor Law Posting Requirements from Arnstein & Lehr (US)
- Aiding and Abetting Discrimination — Not Just For Employers and Supervisors Anymore from Davis & Gilbert (US)
- ILN IP Insider: U.S. Supreme Court Invalidates Statutory Provision against Offensive Trademarks from Arnstein & Lehr (US)
- Federal labour law: Expected changes are becoming reality from Robinson Sheppard Shapiro (Canada)
- LinkedIn “Connection” Request Did Not Violate Non-Solicit from Epstein Becker Green (US)
- ILN IP Insider: Which is the future for movement trademarks in Europe? A work in progress… from EXPLegal (Italy)
Today, I’d like to use a recent bad customer service experience to illustrate a couple of key points about client service:
- Listening to your clients may enable you to get at the root of the issue, and find a way to resolve it.
- Sometimes you can resolve an issue in a way that will strengthen and secure the client relationship, even if the client doesn’t get what they want.
- Making every effort to solve an issue, even if you can’t achieve the desired result, is sometimes sufficient to please the client.
Last year, I had the opportunity to use a dress rental company for a gala event. Everything about the rental and the return process went flawlessly, and I was so happy with the results, that I shared the experience with a number of people, especially anyone who complimented me on the dress that evening, and when they saw photos. I was sure I would rent from them again and many years into the future. Continue Reading
Along with our regularly scheduled substantive updates this week, we formally announced that the ILN welcomed a new chairman at our Annual Conference in Stockholm – Simon Ekins of Fladgate LLP in London has taken the helm from Peter Altieri of Epstein Becker Green after his eight years of service. We’re grateful to Peter for all of his hard work and dedication, and excited to work with Simon to continue to move the ILN forward. For more information, please take a look at the full press release.
- Ohio: Tax Foundation says tax structure is problematic from McDonald Hopkins (US)
- Foreign Direct Investment increases in Panama from Quijano & Associates (Panama)
- Supreme Court finds no Discrimination in Company’s Drug Use Policy from Fogler Rubinoff (Canada)
- Talking Tax – Issue 82 from Hall & Wilcox (Australia)
- Millennial Engagement: Marketing’s New Trick Shot from Davis & Gilbert (US)
- Does petty theft justify a dismissal? from Robinson Sheppard Shapiro (Canada)
- NLRB Holds Supervisor’s Text Messages to Employee Were Unlawful Interrogations –Rejects Employer’s Argument for “Safe Harbor” from Epstein Becker Green (US)
During the recent CLOC conference, attendees had the opportunity to receive a complimentary copy of Richard Susskind’s second edition of “Tomorrow’s Lawyers: An Introduction to Your Future.” Susskind also spoke as the lunch keynote on the first day, and shared with us that while his first edition had been written for young and aspiring lawyers in the profession, he had found that everyone interested in the changing legal ecosystem wanted to hear more about (and sometimes argue with) what he had to say. And so the second edition was updated and published.
Towards the end of the book, with respect to the future of the legal industry, Susskind says:
Given our economic conditions, the shift towards liberalization, the new providers in the marketplace, and the burgeoning, exponential increase in the power and uptake of technology, I find it unimaginable that our current legal institutions and legal profession will remain substantially unchanged over the next decade. Indeed, it seems to me that the least likely future is that little will change in the world of law. And yet, the strategies of most law firms, law schools, and departments of justice assume just that. In truth, for much of the legal market, the current model is not simply unsustainable; it is already broken.”
Those are strong words, but we’re living in a time when change is fast-paced, faster than it’s ever been. And while most leaders in the industry are willing to accept that change is happening, not many of them are either willing or able to do anything about it. Continue Reading
It’s time for another roundup, and this week’s intro will be a quick one, as I’m technically out of the office today with bronchitis (a little parting gift from the flight home from Stockholm)! So enjoy this week’s gems from our lawyers on ILNToday!
- New York City’s “Fair Workweek” Bills – Employment Law This Week from Epstein Becker Green (US)
- Convertible loan agreements will be incorporated into Russian law from Lidings Law Firm (Russia)
- Talking Tax – Issue 81 from Hall & Wilcox (Australia)
- Trampoline Sellers Settle FTC Charges Over Alleged Fake Logos, Websites and Reviews from Davis & Gilbert (US)
- ILN IP Insider: The GS Media case: “He’s making it up as he goes along!” from Fladgate LLP (England)
- NEW CYBER RULES FOR NEW YORK-BASED BANKING, INSURANCE AND FINANCIAL SERVICE FIRMS HAVE FAR-REACHING EFFECTS from Davis Malm & D’Agostine (US)
- Alitalia (update 4): 32 non-binding expressions of interest have been submitted following the Call of May 17, 2017 from EXPLegal (Italy)
- Arbitrator Cannot Lift The Corporate Veil – Delhi High Court from LexCounsel (India)
- Public-Private Joint Ventures in Ecuador from Jiménez-Carbo Rodríguez & Associates (Ecuador)
- Na véspera da perda de vigência do PRT, Governo Federal institui novo programa para quitação de débitos com descontos em multas e juros de mora from KLA-Koury Lopes Advogados (Brazil)
Hall & Wilcox is a leading independent Australian law firm with 70 partners and offices in Sydney, Melbourne, Brisbane, Perth, Canberra and Newcastle. Continue Reading