I’m on hold, listening to what I’m sure this company assured itself was jazzy music, while I try not to grind my teeth together.
It has been four weeks since the dishwasher repairman was here to assure me that it would only be “a few days” before a new dishwasher was installed. Continue Reading Dishwashers, Luggage Cake & Client Retention
This morning, Nancy Myrland wrote an excellent blog post on one of the most important questions you should be asking your clients, both new clients and long-term clients:
What can I do to keep you as a client for the long haul?"
Nancy must be reading my mind again, because I have "client service" down as the subject to focus on for today’s post. Her post got me thinking about the counter-question to this one, which is "What would make you leave?"
Clearly, finding out the reasons that a client would stay with you and your firm long term is essential – you want to be doing the things that make your clients happy, and what better way to find out what those are than to ask them?
But I’d argue that almost as important is finding out what might make a client leave.