On this cold, snowy Wednesday, we’re bringing you another excellent recommendation from expert Jaimie Field! This recommendation first appeared back in 2011, but like most of Jaimie’s recommendations, it’s timeless! 

If you’re in the northeast of the US, stay safe out there! 

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When a client sends you an email or calls you on the phone with a question to which you do not know the answer, what is your typical response?

If it’s those three little words: “I Don’t Know”, you’ve committed a major faux pas with your clients.

Your answer should always be: “I don’t have the answer to that right this second, but I will find it for you. Let me get back to you shortly.”

This is because they are relying on you to be their advisor. They called you because they trust and like you; they know that you will help them find the answer to their questions. If you don’t know the answer, take a moment and find it for them. If you cannot find it, there is someone in your network of people (you are building your network of people – right?) who does know the answer.

This is when you either:

a) Call your contact who does know the answer and ask them to contact your client personally (a referral), or

b) You could call your contact and get the answer for your client and then call your client to provide them with the answer.

Your client will appreciate the fact that you found this answer for them and this will endear you to your clients. Happy clients give referrals.

While you will not know the answer to every question you are asked, you can try to find the answer. If, in the end, you still cannot find the answer, let the client know what you have tried to do to try obtain this answer. They will still appreciate that you have gone above and beyond for them.

Rainmaking Recommendations are sent the first and third Wednesdays of the month. They are bite size tips that when implemented will cause you to make rain. To learn more about Rainmaking, Goal Setting and Achieving the Life you want as an Attorney please contact Jaimie B. Field, Esq.

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Photo of Lindsay Griffiths Lindsay Griffiths

Lindsay Griffiths is the International Lawyers Network’s Executive Director. She is a dynamic, influential international executive and marketing thought leader with a passion for relationship development and authoring impactful content. Griffiths is a driven, strategic leader who implements creative initiatives to achieve the…

Lindsay Griffiths is the International Lawyers Network’s Executive Director. She is a dynamic, influential international executive and marketing thought leader with a passion for relationship development and authoring impactful content. Griffiths is a driven, strategic leader who implements creative initiatives to achieve the goals of a global professional services network. She manages all major aspects of the Network, including recruitment, member retention, and providing exceptional client service to an international membership base.

In her role as Executive Director, Griffiths manages a mix of international programs, engages a diverse global community, and develops an international membership base. She leads the development and successful implementation of major organizational initiatives, manages interpersonal relationships, and possesses executive presence with audiences of internal and external stakeholders. Griffiths excels at project management, organization, and planning, writes and speaks with influence and authority, and works independently while demonstrating flexibility in thinking, especially in challenging situations. She also adapts to diverse and dynamic environments with constant assessment and recalibration.

JD Supra Readers Choice Top Author 2019

In 2021, the ILN was honored as Global Law Firm Network of the Year by The Lawyer European Awards, and in 2016 and 2017, they were shortlisted as Global Law Firm Network of the Year. Since 2011, the Network has been listed as a Chambers & Partners Leading Law Firm Network, recently increasing this ranking to be included in the top two percent of law firm networks globally, as well as adding two regional rankings. She was awarded “Thought Leader of the Year” by the Legal Marketing Association’s New York chapter in 2014 for her substantive contributions to the industry and was included in Clio’s list of “34 People in Legal You Should Follow on Twitter.” She was also chosen for the American Bar Association Journal’s inaugural Web 100‘s Best Law Blogs, where judge Ivy Grey said “This blog is outstanding, thoughtful, and useful.” Ms. Griffiths was recently chosen as a Top Author by JD Supra in their 2019 Readers’ Choice Awards, for the level of engagement and visibility she attained with readers on the topic of marketing & business development. She has been the author of Zen & the Art of Legal Networking since February of 2009.