The number one thing that lawyers have been talking about over the last month or so is business development and in this week’s rainmaking recommendation from expert and trainer, Jaimie Field, she talks about following the yellow brick road of rainmaking to business development success.
In a very weird walk down the Yellow Brick Road to the Emerald City to ask the Wizard for new clients and matters, members of the executive committee of Gale, Scarecrow, Tinman and Lion, LLP, a 100+ lawyer firm are chanting “Pandemics, Politics, and Recessions, Oh my,” over and over again through their masks.
James Scarecrow, highly educated and one of the smartest lawyers on the committee, puts his finger to his forehead and thinks out loud: “The pandemic has forced us to think outside the box. We need to find new and creative ways to get new clients and matters.”
George Tinman, the attorney on the committee with the biggest heart, says: “Our clients want to know we care about them. Empathy! If we can reach out to our clients, one by one, and find out how we can help them, and not just with legal work, then we should be able to maintain our relationships with them, maybe even get new work. ”
William Lion, who has a fear of doing the things he needs to do to obtain new clients and will use any excuse to not do the tasks necessary, turns to the group and asks: “Maybe we should go back. Maybe we shouldn’t be trying to find and acquire new clients or new matters. There are less than 4 months left to this year and what’s the point. I mean, the world is going to hell in a handbasket and no one is going to want to hire us! We can always start again next year”
Managing partner Dorothy Gale, gently holding Lion’s paw, says: “But Lion if we don’t move forward with our marketing and business development now, we won’t have any clients in the future. And if we don’t have any clients, we won’t have a legal practice. We need all of our lawyers doing what is necessary to bring in new clients and matters.”
Okay, maybe I am taking this a bit too far, but the point is that yes, the world has been undergoing major changes in so many ways, but that doesn’t mean that people and corporations do not need your services.
Since the pandemic began, I have been explaining to you that now is not the time to stop doing business development activities even though we have been working from home.
“When it comes to remote working, 77% of stand-out lawyers say the number one challenge to the firm’s bottom line is difficulty in developing business. Even in the best of conditions — which these are not — lawyers too often struggle to engage in business development conversations with clients. Many say this has been compounded today because lawyers are unable to leverage networking events, working lunches, and other in-person meetings.”
But as our imaginary partner, Jim Scarecrow said – we have to think outside the box.
Struggling to engage in business development conversations?
The biggest issue most attorneys have is with “business development conversations,” not only during this anomalous time but since lawyers began saying “I didn’t go to law school to be in sales,” is that many believe that it is akin to the shady sales pitches that they are used to seeing in salesman/women tropes – “have I got a deal for you.” But, the most important thing that many lawyers need to understand is that sales (yes, I used the dreaded word!!) and selling do not have to be sleazy propositions.
Selling that way that doesn’t work anymore.
Nobody needs to be sold. They need to be helped. And if you think of any conversations you have with clients, potential clients, or referral sources as being of service and helping, rather than trying to sell, you will find it so much easier to obtain new business and matters.
No Networking Events?
There may not be any live and in-person events taking place at this time, but every day, there are virtual networking events that are taking place. Hell, I’m scheduled to attend more than a dozen this week alone. And you can find these virtual networking events just by Googling the term “virtual networking events.”
Additionally, many associations are also holding networking meetings on-line.
No Working Lunches/Dinners?
Contact your current and former clients and organize a one-on-one virtual video meeting or even a telephone call. And if you want to make it even more special, send your client a meal delivery service gift card (like Door Dash, Grub Hub) and ask them to have “lunch/dinner with you”; or contact a local restaurant and order lunch for them directly, just be careful to order what they would like.
By the way, one of my favorite hacks on the Zoom platform specifically is to “hide self-view”. At the top of your picture on the right-hand side, you can mouse over three blue dots. Click on the dots and at the bottom of the list is “hide self-view”. When you activate this, your video feed will not be seen by you, but you will still be on camera for the other person (people) on the Zoom Call to see. When you are having a meeting with one person this makes it look like you’re having a true conversation with someone “across the table from you.”
Some studies say that a lot of your “Zoom Fatigue” is caused by worrying about what you look like on camera. So, if you are on a Zoom or other virtual event platform, if you can turn off your view of yourself, you will find yourself more productive on these calls.
Many attorneys didn’t continue their business development efforts because they were stymied on how to do so. But, there are so many ways to create new business and to continue to build the relationships that turn into business that doesn’t include meeting in-person. It’s about making sure you are connecting with others and continuing to deepen the contacts regularly.
And to get back to the original allegory, if you remember from the original movie, the Wizard couldn’t give the group what they wanted. It took Glinda the Good Witch to tell Dorothy “You’ve always had the power my dear; you just had to learn it for yourself.”
It took an entire, very psychedelic trip through Oz with various teachers along the way to enable Dorothy and the rest of the Managing Committee the ability to bring in new work from new clients and old. And while you will have to do the work, you don’t have to figure out how to do it by yourself. You can ask for help. Talk to the members of your marketing and business development department at the firm, pick up some books, read some blogs, or call a business development coach.
And so you know, I would be happy to talk to you – and you don’t have to call me The Wizard.