Today, Rainmaking expert and coach, Jaimie Field, is talking about something that I think many of us avoid – client feedback. But it’s important, because a happy client stays a client. Read on to find out what she means.

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One of the scariest things to do is ask a client “how am I doing as your lawyer?”

Yet, that feedback, good or bad, is something you need to obtain so that you can get better at what you do.

Recently, I have been having an issue with my office phone.  For the past 2 months I have been trying to correct the problem with the company.  Yesterday, I spent more than one hour on the phone with an amazing technical service representative who did everything within his power to try to fix the issue.  Unable to do so, he submit a request with the area of the company who have even more technical knowledge than he and informed me that it could take up to 3 days to get a resolution. 
Continue Reading Rainmaking Recommendation from Jaimie Field: Client Feedback – Scary but Necessary

After lunch, I headed to "Using Client Feedback to Create Truly Meaningful Client Experiences and Deliver Greater Value" – a session that proved to have some fabulous tips. The panel was moderated by Julie Meyers of Burns White and featured Ronna Cross, from Patton Boggs, James Perkins of Procopio, Cory Hargreaves & Savitch, Jennifer Skiver, Allen Matkins Leck Gamble Mallory & Natsis, and Tara Weintritt of Miles and Stockbridge.

Best Practices

The panel began by sharing their best practices for starting a client feedback program:

  • Get a promise from the firm leadership that they understand that the feedback is critical and they’re willing to take action.
  • Know your firm’s culture going into this – what’s the best approach? 
  • Get everyone involved and figure out what success looks like.


Continue Reading Using Client Feedback to Create Truly Meaningful Client Experiences and Deliver Greater Value