A few weeks ago, I read an interesting piece over on the Content Marketing Institute by Carla Johnson, and I’ve been mulling it over in my mind ever since. Johnson asks whether we’re missing the most important audience for our content marketing – and with a hook like that for the title, you can bet I was going to click to read more.

I’m sure you’re wracking your brains as I was to identify who it is you’re missing – clients, potential clients, referral sources, journalists, conference organizers, influencers, amplifiers…the list goes on. But there is one important group you may be overlooking.

The internal audience at your firm.

The point being that everyone at your firm is a brand ambassador for the firm and its members – everyone, from the receptionist who greets people as they walk in the door and is the first to answer the phone right up to the managing partner of the firm who makes key decisions about strategy and direction, as well as his or her own practice. Every one of those people is telling the story of the firm every time they interact with someone else, whether it’s on purpose or not – that’s just how marketing works. 
Continue Reading Content Marketing – Are You Forgetting Someone?