Today, I’m bringing you the final installment of my recaps from the Viewabill webinar (recording and audio available here). We’ve learned some really interesting things about what both inside and outside counsel are thinking these days in this climate of change, and the conversations around all of these issues should continue – the one lesson we should all take away from these is that communication among all of those involved in legal services is paramount. 

Thanks to Viewabill for inviting me to listen in, and giving me the opportunity to get a preview from a couple of their panelists! I look forward to the next session.

The final session of the morning was "Legal Tech and You:" 

Lawyers are looking for new ways to compete and position themselves as being at the forefront of an oversaturated market, and clients are demanding more efficiency, transparency, and affordability from their legal service providers. What do you look for when considering implementing legal technology and where do you see the next phase of innovation headed?"


Continue Reading Legal Technology – What’s Next?

Building on Viewabill’s last webinar session (audio and presentation recording here), they moved into a discussion of transparency, and its impact on the inside/outside counsel relationship. Per their session agenda,

What role has sharing matters via Viewabill played in fostering collaboration throughout the legal process, and what overall impact has it had on your professional relationship with each other?"

The participants in this section include: 

Panelists:
Daniel Baker, Sr. Operations Lead, LinkedIn Legal
Mike Haven, Senior Corporate Counsel, Legal Operations and Litigation, NetApp
Vincent Cordo Jr., Global Director of Client Value, Reed Smith, LLP
Rick Howell, Director of Financial Systems, Perkins Coie, LLP
Justin Liu, Associate General Counsel, MGM Resorts International
Karen Anzuini, Chief Information Officer, Benesch, Friedlander, Coplan & Aronoff LLP

Moderator:
Robbie Friedman, CEO + co-founder, Viewabill


Continue Reading Fostering Collaboration Between Clients and Lawyers: The Transparency Piece

Following the first part of the Viewabill webinar (recording with audio available here), we headed into the next presentation, "Measuring Up." Viewabill says: 

It may come across as unseemly to acknowledge, but at its core, the practice of law is a business. What are some key performance metrics that firms use to determine whether they consider an engagement to have been "successful" and what is currently being done with those metrics in areas such as employee performance, operational efficiency, and predictive models?"

Clients apply their own set of metrics for determining quality, value, and success. What are some of the metrics they use when selecting outside counsel?"

Metrics and data are where it’s at these days, so it’s important to hear what both sides of the legal coin are doing. The speakers for this panel were: 

Panelists:
Vincent Cordo Jr., Global Director of Client Value, Reed Smith, LLP
D. Casey Flaherty, Corporate Counsel, Kia Motors
Rick Howell, Director of Financial Systems, Perkins Coie, LLP
Michael Hourwitz, Chief Financial Officer, Venable, LLP

Moderator:
Kenneth A. Grady, CEO, SeyfarthLean Consulting, LLC


Continue Reading The Buzz About Metrics

After hearing about some of the trends inside legal departments during the first part of Viewabill‘s webinar last week, the moderator opened it up to all of the panelists for their thoughts. Since panelists included both those inside legal departments, and those in law firms, it was a fascinating look at the push and pull of their relationships. 

To remind you of who the players are: 

Panelists (corporate counsel):
Daniel Baker, Sr. Operations Lead, LinkedIn Legal
Connie Brenton, Chief of Staff/Director of Legal Operations, NetApp
Panelists (law firms):
Vincent Cordo Jr., Global Director of Client Value, Reed Smith, LLP
Peter Lane Secor, Director of Strategic Pricing and Project Management, Pepper Hamilton LLP
Michael Hourwitz, Chief Financial Officer, Venable, LLP

Moderator:
Robbie Friedman, CEO + co-founder, Viewabill


Continue Reading Interplay Between Inside Legal Departments & Law Firms

On Monday, I listened in on Viewabill’s inside/outside counsel webinar – it was a long one (two and a half hours), so I’ll be breaking up my recaps by session to share with you.  I love listening to inside counsel speak about the dynamics of their relationships with their legal services providers, and there were some great thoughts shared by all sides in these sessions. 

First up is "Friends in Need." From Viewabill: 

Corporate legal departments are under increasing pressure to become ‘commercially aware’ and rise to the challenge of fulfilling the role of business partner, driving the company’s business objectives and risk profile. Inside counsel discuss their evolving role and what outside counsel can do to alleviate some of the pressure."

Law firms are also under pressure. Client value and legal sourcing teams are prominent in firms today; over 50% of the AmLaw 200 already employ a Pricing Director position to oversee project management. Stretched between serving as a resource for the firm’s clients while simultaneously battling internal resistance, law firms discuss how they handle the ‘new normal’ and ways clients can help bring about change."


Continue Reading Trends in Inside Legal Departments

We’re about an hour away from Viewabill’s two-hour webinar today on the topic of improving the attorney-client relationship! On Friday, I shared an interview I had done with Casey Flaherty of Kia Motors. I also had the pleasure of speaking with another of the panelists, Dan Baker, who is the Senior Operations Lead for LinkedIn Legal. 

Dan’s role at LinkedIn runs the gamut – he described his day as always moving the needle forward on a myriad of projects, from their pro bono program, career leveling, managing contracts, requisitioning, planning/forecasting, event planning, goal setting and tracking, spend reporting, liaising with others, budgeting, knowledge management, engaging firms, and much, much more. 

As a lady who wears lots of hats herself, I could absolutely sympathize with Dan’s role…and his need to make things as streamlined and efficient as possible. 

Friends in Need

The first session Dan will be a part of today is "Friends in Need," with inside and outside counsel discussing their changing roles, and how the other can help them. 


Continue Reading “Relationships Matter, But Not if We Can’t Afford Them” An Interview with Operations Lead, Dan Baker

On Monday, Viewabill will be presenting a two-hour webinar session on the topic of improving the attorney-client relationship through innovation. I first became familiar with Viewabill during the P3 conference, when panelists during one of the sessions were discussing its value. 

Thanks to my coverage of P3, I was able to get a heads up on Monday’s webinar, which will bring together inside and outside counsel to discuss some meaty issues. I’ll be covering the sessions in more detail in some recaps next week, but I was able to snag interviews with a few of the panelists in advance of the webinar, which I’ll be sharing with you here. 

First up is D. Casey Flaherty, Corporate Counsel for Kia Motors America. Inc. and founder and developer behind the Legal Tech Audit (LTA), who was kind enough to speak with me this morning. From his LinkedIn profile: 

Based on what he witnessed in BigLaw, Casey developed a Legal Technology Audit that he administers to his outside counsel. In conjunction with Suffolk University Law School’s Institute on Law Practice Technology & Innovation and a group of advisers from across the legal spectrum, Casey’s audit has been automated. Registrations are open (http://www.legaltechaudit.com/). The LTA is not associated with Kia Motors America."


Continue Reading What Really Matters to Purchasers of Legal Service? An Interview with General Counsel, Casey Flaherty