We’re getting underway this evening with the ILN’s 24th Annual Meeting in Washington, DC. Tomorrow, as I do at all of our meetings, I will be presenting to our attorneys and I thought what better topic to discuss than that of client satisfaction? 

My presentation is based on the client panel from LMA’s Annual Conference this year, and you get the first look! 

Continue Reading The Client is in Charge – Are You Listening?

During our 2011 23rd Annual Meeting, we were fortunate to welcome the Secretary of State for Presidency of the Council of Ministers, Mr. Joao Tiago Silveira, as our speaker.  His topic, "Modernization of the States and of the Administration," covered the Portuguese government’s efforts to streamline their services by putting them online and making them more efficient.

Mr. Silveira began by welcoming the delegates to Portugal, and sharing his pleasure at speaking to the group about cutting red tape and the achievements that the Portuguese government has had. He said that they’re pushing forward a strong policy around cutting red tape, mainly by using two plans – the Simplex plan, a plan directly linked to reducing bureaucracy, and the Technological plan, which is a plan for using the internet and new technologies.

The government identified three clears goals for these two programs: 

  1. To eliminate and simplify the acts and procedures, mainly in registration offices. In Portugal, civil registration, company registration, industrial property trademarks and patents, land registration and car registration are dependent on the Ministry of Justice.  So one of the government’s goals is to simplify the procedures in this field.
     
  2. To de-materialize by using the internet and electronic procedures in the registration sector.  The government now uses e-filing, the internet and new technologies to achieve faster and more cost-effective registrations.
     
  3. To de-materialize judicial acts and procedures before the courts. This also incorporates the use of the internet and electronic solutions to allow lawyers and people to get more access to the courts, as well as reducing costs and saving time.


Continue Reading Modernization of the States and of the Administration – Mr. Joao Tiago Silveira