Archives: Law Firm Client Service

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5 Ways to Make Your Holiday Cards Stand Out

The first day of Hanukkah is upon us, so if you haven’t gotten your holiday cards out yet (like me), you’re too late. I’m just kidding. But in all seriousness, while some firms and lawyers are still using paper cards, others have gone the electronic route, and still others (like the ILN, actually) have opted … Continue Reading

Connect with Clients Through Your Website: 5 Tips

Today, I am bringing you a guest post from my friend, Lance Godard! Lance has spent three decades within the legal profession, in-house and as a consultant, helping lawyers and practice groups grow their book of business. He’s the founder of The Godard Group, a marketing communications firm for lawyers and firms. You can check out … Continue Reading

Artificial Intelligence: What Law Firms Need to Know

Artificial Intelligence: the number one topic for discussion among my lawyers when we ask them about future and current trends in the legal industry. Or as they like to refer to it, “technology.” While a few people are still talking about it like it’s something that’s going to happen or will affect us in the … Continue Reading

Build Relationship Equity First

Raise your hand if you’ve received an overly friendly email from a stranger, asking you for a favor. Everyone? I thought so. Why do these bug us so much? Aside from the fact that we’re busy enough trying to do our own work, balanced with some personal time, and fitting in helping out people we … Continue Reading

Two Easy Tips to Power Network Like a Pro

How can we network better? Many posts offer the same tips, spun in a different way – and that’s important, because I can always get something out of implementing the tried and true.  But when I find something unique, I’m always happy to share it. Recently, I came across this piece from Branding Magazine, with “5 Tips … Continue Reading

What’s Holding us Back from Real Change in Legal?

“Change or die.” How many times have you heard that over the last eight years? A friend of mine in the legal industry pointed that out to me recently, along with commenting that it always sounds so dire. And it does sound dire. But after the statistics that we covered in a recent post (1/3 of clients are openly … Continue Reading

Turning Innovative Ideas Into Results: A Practical Guide

During the recent CLOC conference, attendees had the opportunity to receive a complimentary copy of Richard Susskind’s second edition of “Tomorrow’s Lawyers: An Introduction to Your Future.” Susskind also spoke as the lunch keynote on the first day, and shared with us that while his first edition had been written for young and aspiring lawyers … Continue Reading

CLOC: Change is a Drumbeat

Any time you pick your head up from the daily work you’re doing in the legal industry, “change” is the drumbeat that you hear. Nowhere was that more apparent to me than at last week’s CLOC Institute – for those of you who aren’t familiar with CLOC, it’s the Corporate Legal Operations Consortium. They’re a … Continue Reading

Using the Client Experience to Up Your Game

The final session that I’d like to share from the Legal Marketing Association’s Annual Conference this year focused on learning lessons from businesses outside of the legal industry – while there’s something to be said for understanding what your peers are doing within the industry, there’s a lot to be learned from other professionals as … Continue Reading

Change: What’s Holding Us Back?

“Change or die.” How many times have you heard that over the last eight years? A friend of mine in the legal industry pointed that out to me yesterday, along with commenting that it always sounds so dire. And it does sound dire. But after the statistics that we covered in last week’s post (1/3 … Continue Reading

Law Firms: The Future is NOW

The “law firm of the future.” We’ve spent a lot of time talking about this in recent months, not because I find it to be interesting (which I do), but because other than my “Instagram for Lawyers” post, this has been the hottest topic on Zen this year. I had a conversation with a senior … Continue Reading

Law Firm of the Future: It’s About the People

The law firm of the future continues to be a hot topic of discussion, not just here on Zen, but among lawyers around the world. Both at our recent ILN European Regional Conference and the Association of International Law Firm Network’s (AILFN) Inaugural Summit, the questions of “what comes next?” and “how do we prepare … Continue Reading

How to Lose a Client in One Easy Step

If you ask any of my lawyers, they’ll tell you that I have a “mad face.” I reserve it for times when I need to get them moving from one thing to the next at conferences (and they’re not hustling), or when I am actually frustrated about something that’s not running as smoothly for them … Continue Reading

Client Service: Think Like a Client!

The advice to "think like a client" in order to improve your client service is not a new one – but today, I want to offer you a little bit of a twist on that advice, which will help you to up your game.  The idea of thinking like your client can be a daunting … Continue Reading

Client Service: How did you Make a Client Happy TODAY?

As I was thinking about client service this morning, I wondered to myself whether there was anything left to discuss that hasn’t already been said. Of course, there’s an old adage that roughly says something about there being no new ideas, just new people discussing them, but even here at Zen, we’ve already talked about … Continue Reading

Client Service: What would make you leave?

This morning, Nancy Myrland wrote an excellent blog post on one of the most important questions you should be asking your clients, both new clients and long-term clients:  What can I do to keep you as a client for the long haul?" Nancy must be reading my mind again, because I have "client service" down … Continue Reading
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