Archives: Law Firm Client Service

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If You Build it (a Good Practice), Will They Come?

A few years ago, I wrote a post centered around the idea of needing a strong audience in order to make the content that you’re writing valuable. While content development is a piece of the overall puzzle, this idea is easily expanded, especially in today’s market. Something that I’ve heard a LOT from lawyers is … Continue Reading

Breaking Down the Barriers to Change

This post was originally published in Legal Business World on November 5, 2018 It’s no secret that the legal market is a challenging place to be today. Mergers, non-law firm players, clients continuing to take work in-house, increasing investment in technology, changing demands from different generations…the list goes on. With a staggering number of reasons … Continue Reading

Three Truths About Innovating for Radical Success

“Innovation” is a buzzword that gets thrown around a lot these days, right up there with “disruption.” It sounds like something that’s foreign in the legal industry, but it shouldn’t be. Believe it or not, we, too, can be innovative. If you’ve been following along here for a while, you may know that I have … Continue Reading

Restart Your Business Development Efforts

We’re already almost mid-way through September (can you believe it?) and this time of year can feel like a new beginning! Though January is typically the time for resolutions, September can also feel like a refresh as kids go back to school, and we jump back into the grind after our own summer holidays and … Continue Reading

Law Firm Leaders: Time to Address Data Poverty

This is just a guess, but I suspect that most of us didn’t get into the legal industry because we love data, right? If we loved data, we’d be elsewhere. But…bad news. Data is one of those things that we have to start embracing as the industry changes in order to stay relevant. It sounds … Continue Reading

Law Firm Leaders: It’s Time to Act with Urgency

Altman Weil recently released their “Law Firms in Transition” survey, which is now in its tenth year. The survey, which includes responses from half of US law firms with 50 or more lawyers, was initially developed as a response to the 2008 recession, to help firms understand how other firms were reacting to the marketplace … Continue Reading

If you knew how clients choose new lawyers would you engage differently with legal directories?

Legal directories have been both valuable, and a source of frustration, for lawyers and in-house counsel alike. Recently, a new directory appeared on the scene, threatening to disrupt what we’ve all been accepting for the last several decades – Top 3 Legal. In today’s guest post from founder Gareth Stephenson, learn more about the platform, … Continue Reading

Legal Transformation: The new playbook

Today, we’re bringing you a special guest post from the folks at Legal Gateway, who are looking at the changing legal industry. In-house lawyers: this one’s for you, but it’s equally essential for our outside counsel readers to dive into this one. This was originally published on Plexus. *** “As CEOs plan their strategies to take advantage … Continue Reading

Why Legal Tech does not work: The top 8 mistakes GCs make

Today, we’re bringing you a special guest post from the folks at Legal Gateway, who have identified the top eight mistakes that in-house counsel make when implementing legal technology that prevents it from being successful. In-house lawyers: this one’s for you, and for our outside counsel readers, consider sharing this with your clients and discussing … Continue Reading

Success Requires Client Satisfaction – the Disney Philosophy

Success that starts with leadership and continues with having the right people makes complete sense – but all of that doesn’t mean much if your clients aren’t satisfied. And that’s the third piece in Disney’s philosophy. Disney’s strategy is to exceed their guests’ expectations by paying attention to every detail of the delivery.  Paying attention … Continue Reading

5 Ways to Make Your Holiday Cards Stand Out

The first day of Hanukkah is upon us, so if you haven’t gotten your holiday cards out yet (like me), you’re too late. I’m just kidding. But in all seriousness, while some firms and lawyers are still using paper cards, others have gone the electronic route, and still others (like the ILN, actually) have opted … Continue Reading

Connect with Clients Through Your Website: 5 Tips

Today, I am bringing you a guest post from my friend, Lance Godard! Lance has spent three decades within the legal profession, in-house and as a consultant, helping lawyers and practice groups grow their book of business. He’s the founder of The Godard Group, a marketing communications firm for lawyers and firms. You can check out … Continue Reading

Artificial Intelligence: What Law Firms Need to Know

Artificial Intelligence: the number one topic for discussion among my lawyers when we ask them about future and current trends in the legal industry. Or as they like to refer to it, “technology.” While a few people are still talking about it like it’s something that’s going to happen or will affect us in the … Continue Reading

Build Relationship Equity First

Raise your hand if you’ve received an overly friendly email from a stranger, asking you for a favor. Everyone? I thought so. Why do these bug us so much? Aside from the fact that we’re busy enough trying to do our own work, balanced with some personal time, and fitting in helping out people we … Continue Reading
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