October 2011

Happy Halloween everyone! Since Halloween is my second favorite holiday (after Christmas), I had to take a time out to say "enjoy!" and share a photo of my little "spooks." 

But back to the task at hand – let’s get started with Twitter. To create your profile, we’re going to start by going to Twitter.com. 

As you can see, Twitter says that using their service, will give you "instant updates from your friends, industry experts, favorite celebrities, and what’s happening around the world."  Continue Reading Twitter Tutorials – Creating Your Profile

Don’t worry – I know I haven’t finished my Facebook series yet, or even gotten very far underway.  But because we’re expecting some major changes with Facebook with the rolling out of the new "timeline," it makes sense to wait until it’s out before moving forward.

So in the meantime, I thought I’d get started with our Twitter tutorials, particularly since I had a request from a non-legal family member on behalf of a colleague for some assistance!

Before we get started, I’m sure there are many of you who will roll your eyes at my recommendation to use Twitter.  I mean, what can you really get across in 140-character bursts? 

So very much.

I’ll give you my background on Twitter – several years ago, I launched a very small gifts company, selling designs on tee shirts, etc. through Cafe Press.  As a marketer, I was looking for ways to build buzz around my designs without having to spend any money.  I found a list of suggested ways to do this, which included signing up for Twitter – something I’d never heard of.Continue Reading Twitter Tutorials – Getting Started

I’m back with another tip for Tuesday! 

Today’s tip is brought to you by a rather frustrating customer service experience I’m having, which is further impacted by social media.

The ILN normally gives a small gift to our delegates when they’re attending a conference, as a memento of the city that they’re visiting (we like to give them the warm fuzzies about our group!).  This morning, I’m attempting to order this memento for our next conference, and ran into the snag that they only allow you to order 15 of them.

It happens, so it’s not a big deal.

But here’s where it gets frustrating.  I first try to submit my request for assistance via their website. And I get an error telling me that the "page cannot be found." Okay…so did my request go through or not? I’m not sure.  

I next try to call them, but when I choose the option for customer service, I get an answering machine telling me that no one can help me right now.  They’re in New York, and it’s the middle of the work day, so what’s that about? Continue Reading Tip for Tuesday – Be Careful with Customer Service

You may have noticed a lack of posting here lately – I’ve been waiting for Facebook to roll out their changes before going ahead with additional how-to’s. I don’t want to be obsolete too quickly! But I will be back this week with a re-cap of our corporate break out session at our recent European…