April 2015

"Be more human." 

That was the closing advice from the LMA’s keynote speaker, Dan Pink, at this year’s conference.

While it was easy to compare Pink to the previous two years’ keynotes (Kat Cole and James Kane) and find him a bit lacking, especially when it came to audience engagement on Twitter, he still offered some great tidbits of information for us to takeaway (and many of the live tweeters following along offered a lot of strong praise for the speech).

Anecdotally, when speaking with several regular LMA attendees, they told me that they felt as though the keynote should be more of a "rah rah" type of presentation to pump up legal marketers, but instead, this was more for and about our lawyers.  I agree with that assessment, so the lawyers among my readers may find more value in the content from Dan Pink. 

For a much more concise recap of the session than I’m about to offer, check out Heather Morse’s post right from Pink’s presentation. Continue Reading Leadership and the New Principles of Influence – An LMA Recap

I’ve still got content marketing on the brain (not surprisingly), and I’m seeing more and more discussion about it in legal circles lately. Remember when Lance Godard of Fisher & Phillips told us that 2015 would be the year of content marketing? 

But just because we’re excited and focused on it doesn’t mean that it’s without it challenges. Last week, we looked at two from this WordStream post, and today, we’re going to tackle a couple more. 

Before we get started, you may want to read a couple of excellent articles – both shared by Adrian Lurssen, and one that he authored: 

Challenge One: Signal vs. Noise

This is something that Adrian talks about in his piece, which is why I suggest that you read it before diving into my comments. When WordStream talks about this challenge, they look at it as the challenge of maintaining an ambitious publishing schedule. Continue Reading Two for Tuesdays: More Challenges to Content Marketing

Attendees at the Legal Marketing Association conference will normally shy away from any session that is entirely presented by service providers – but if that session is done by One North, they’re making a big mistake. 

Not only are they always entertaining, but they assume the audience comes in with a high level understanding of the content to begin with (not always the case with all presenters, admittedly) and they deliver some solid food for thought. 

At #LMA15, their session was on "Creating Natively Digital Brand Experiences," which sounds like a lot of terrifying marketing speak. We are going to talk about branding and logos, but the marketing nerd in me loves all of this, so please bear with me. For the lawyers in my audience, you may want to read along anyway – it will give you some insight into the broader challenges that your firm and your firm’s marketing professionals face when it comes to branding (which is an important issue!). 

LMA members, if you missed this, Kalev Peekna and Nate Denton from One North, the conference presenters, will be sharing highlights from their presentation in the next Social Media SIG webinar on May 12th – members can register here. Continue Reading Creating Natively Digital Brand Experiences – A Recap

On the second day of the LMA conference, I kept the client-related momentum going by heading straight into "Client Expectations in Today’s Marketplace" after the GC Panel. Presenting in the session were Laura Meherg and Nat Slavin of Wicker Park Group, and thanks to LMA, I can tell you: 

Wicker Park Group consultants interview hundreds of clients each year on behalf of law firms located around the world. The interviewees include business owners, company executives and in-house counsel representing a wide range of industries. Taken together, the interviews offer unique insights into the essential expectations that build strong client relationships regardless of location, industry or client history."

The session itself promised that: 

This program will highlight the most common themes in client expectations, including the complaints and praise – both big and small – that clients identify as greatly impacting the well-being of their outside counsel relationships. In addition, Wicker Park Group partners will explain what clients think about client feedback, why it’s critical to consistently seek their input, the global trends in client feedback and best practices from successful client feedback and client service programs in law firms."

Continue Reading Client Expectations in Today’s Marketplace – A Recap

It feels good to be getting back into the routine after being away at LMA15! You’ll still be seeing a couple more recap posts from me (two, perhaps three), but today, we’re back to our regularly scheduled Two for Tuesdays, and yes, we’re still looking at content marketing. 

As expected, content marketing was the buzz of the LMA too, and it’s not going away any time soon. Lest you start to panic, law firms have been producing content long before it was "cool" to do so – we’ve just now got a name for it. 

But there are still challenges to doing so, and I see the results of them all the time. Let’s look at two of these challenges today, and how to overcome them, in our latest Two for Tuesdays. Thanks to The Wordstream Blog and their "11 Big Content Marketing Challenges (and How to Overcome Them)" for the inspiration! 

Challenge One: Competition

What’s the old adage? There’s nothing new to say, just new ways to say it. As The Wordstream Blog’s post points out: 

Whether you’re blogging about your small needlecraft business or enterprise-level IT hardware, someone else has already been blogging about it for a long time. To make matters worse, there has never been such intense competition for your audience’s attention."

Continue Reading Two for Tuesdays: Challenges to Content Marketing

I’m still recovering from the whirlwind that was #LMA15 – it’s always a festival of education, networking, mentorship, relationship-building, thought leadership, and having amazing, thought-provoking conversations about our industry and where its headed. And I love every minute of it. But one of my favorite parts, as you know, is the general counsel panel.  This year’s panel was focused on “How we buy what you sell – and how that’s changing.” I had the pleasure of speaking with two of the three panelists in advance of the session, Joe Otterstetter of 3M and Virginia Sanzone of CareFusion, and their comments during the session were very much in line with our conversations. But before we get ahead of ourselves, let’s look at how LMA described the session:

You already know plenty about ‘The New Normal’ and how law firms are adjusting, but corporate legal departments are not standing still either. This year’s GC panel will share Association of Corporate Counsel (ACC) data and the perspective of senior in-house counsel on trends in law firm selection processes, outside counsel management, and unbundling and in-sourcing work. You will have a chance to take a look ‘under the hood’ at how legal services purchasing decisions are made and external resources are managed, including discussion of how ‘switching costs’ from an incumbent law firm are considered, the role of Procurement, how success is measured (including how the managers of outside counsel are evaluated), and more through open Q&A.”

 
Continue Reading How We Buy What You Sell – and How That’s Changing – A Recap

I am happy to announce our firm of the month, Gadens Lawyers, our member from Australia! 

 
April/May 2015
ILN Firm of the Month – Gadens, Australia!

The ILN is proud to announce our latest firm of the month, Gadens, Australia! 

Gadens is a leading Australian legal services provider with a footprint in the Asia Pacific region. They

…

On Friday, I had the pleasure of speaking with another of the panelists for Wednesday’s General Counsel Panel here at the Legal Marketing Association’s Annual Conference. Joseph Otterstetter is the Managing Counsel and Associate General Counsel with 3M.  The position was a new one created two and a half years ago, with Otterstetter acting as a type of “Chief of Staff” for the legal department. He overseas a range of areas, including budget, human resources, and operations, and works with the General Counsel and leadership to run the department.

I started off by observing that in Otterstetter’s LinkedIn biography, he indicates that he was appointed to lead the efforts to improve efficiency and effectiveness of 3M legal affairs. I asked him to comment on how he’s been focused on accomplishing that. 

Primarily, he answered, it’s been focused around three things.

  1. Working with his colleagues on the convergence process, which has led them to reduced their outside counsel by 75%.
  2. Related to that, there’s been a big push for using non-time-based bees for outside lawyers, and that’s now the majority of the work that they do.
  3. They’re also doing strategic insourcing – moving more of the work that they’ve typically done outside in the past in-house. 


Continue Reading Outside Firms are More and More Becoming an Extension of In-House Law Departments

Today’s Two for Tuesdays is really going to put you to work – it’s about measuring your content marketing. 

While it is true that there’s a lot of subjectivity when it comes to content marketing, and that it’s not often easy to measure or track where business comes from ("I just *feel* like things are happening since I started blogging!"), there are some things you can do to keep an eye on your efforts and to see where your time is best invested. 

Tip One: Identify Your Goals

It makes no sense to try to track any metrics before you identify what your goals are. What is it that you want to achieve with your content marketing? Start with a vague idea of what it is that you want, and then get very, very specific so that you have something that is measurable and actionable. 

Some ideas for possible motivation behind content marketing include: 

  • Becoming better known as a thought leader in X specialty area. 
  • Bringing in new clients. 
  • Getting more speaking opportunities in a niche practice area. 
  • Bringing in more of a certain kind of work. 

Continue Reading Two for Tuesdays: Content Marketing Metrics

We’re one week away from the start of the Legal Marketing Association‘s Annual Conference, and if you’re a regular reader of Zen, you’ll know that my favorite session of the conference is always the general counsel panel. 

This year, I thought I’d switch things up a little bit by reaching out to LMA before the conference to see if I could interview the GCs prior to the panel for a preview of their remarks. I spoke with one of the panelists on Friday, and will be speaking with another one this coming Friday, so tune in next Monday for our second preview interview! 

Before I jump into the panelist’s remarks, let’s look at what LMA will be focusing on in this year’s panel, which is titled "How We Buy What You Sell – and How That’s Changing."  The panel will be moderated by Catherine Moynihan, the Senior Director of Legal Management Services at the Association of Corporate Counsel, and will feature Darragh Davis, the Vice President & General Counsel for Petco Animal Supplies Inc., Virginia Sanzone, the SVP and AGC – Business Segments and Americas for CareFusion and Joe Otterstetter, the Managing Counsel for 3M. 

Continue Reading It’s [Still] About Being Your Client’s Business Partner