iStock_000011931148SmallFor our latest installment of “General Counsel Corner,” I spoke with the employment counsel for a Fortune 500 company. My question to her was:

Clients apply their own set of metrics for determining quality, value, and success. What are some of the metrics you use when selecting outside counsel?”

Her answer really spoke to the idea of the “one size fits one” model when working with clients that we hear so often (not surprisingly), but she spells it out in a detailed and thoughtful way:

When looking for outside counsel, I do not consider a particular set of metrics. Rather, I look to see whether the attorney has the same litigation mindset that I do. For example, I approach litigation with the mindset of being strategically aggressive. I look for outside counsel that share that mindset and will be aggressive in litigation but also consider strategic avenues to resolve matters when and where appropriate. A demonstrated pattern of success in resolving litigation matters is also a threshold consideration for me. Additionally, I can say without much variation that where an attorney provides me with a yes or no answer without considering the particular needs of my business partners, I do not send additional legal matters their way. I tend to send new legal matters to attorneys who are responsive, think outside the box, and demonstrate to me that they are not considering my legal issue in a vacuum, but rather are considering the particular needs and goals of my company when giving me legal advice.”

Although the lawyer client relationship is professional, it is still a relationship and requires a certain level of decision-making based upon non quantifiable ‘metrics’ such as these.”

Again, we do see some of the same themes we’ve been hearing a lot about – responsiveness and business partnership. So while there is that need for getting to know the individual in-house counsel and client, that is couched within the larger framework of doing so because you are their business partner (and hey, responsiveness is just de rigueur these days).

A big thank you to our in-house counsel for participating in our latest GCC!

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Photo of Lindsay Griffiths Lindsay Griffiths

Lindsay Griffiths is the International Lawyers Network’s Executive Director. In this capacity, Ms. Griffiths is responsible for the oversight and management of day-to-day operations of the International Lawyers Network (ILN). She develops strategies and implementation plans to achieve the ILN’s goals, and handles…

Lindsay Griffiths is the International Lawyers Network’s Executive Director. In this capacity, Ms. Griffiths is responsible for the oversight and management of day-to-day operations of the International Lawyers Network (ILN). She develops strategies and implementation plans to achieve the ILN’s goals, and handles recruitment, member retention, and a high level of service to members. She is engaged in the legal industry to stay on top of trends, both in law firms and law firm networks.

In her role as Executive Director, she develops and facilitates relationships among ILN member firm lawyers at 90+ law firms in 67 countries, and seeks opportunities for member firms to build business and relationships, while ensuring member participation in Network events and initiatives. These initiatives include facilitating referrals, the management and execution of the marketing and business development strategy for the Network, which encompasses all communications, push-down efforts, and marketing partnerships, providing support and guidance to the chairs and group leaders for the ILN’s thirteen practice and industry specialty groups, the ILN’s women’s initiative, the ILN’s mentorship program, the management and execution of all ILN conferences, and more.

JD Supra Readers Choice Top Author 2019

During her previous tenure as Director of Global Relationship Management, the ILN has been shortlisted as a Global Law Firm Network of the Year by The Lawyer for 2016 and 2017, and included as a Chambers & Partners Leading Law Firm Network since 2011. She was awarded “Thought Leader of the Year” by the Legal Marketing Association’s New York chapter in 2014 for her substantive contributions to the industry, and was recently included in Clio’s list for “34 People in Legal You Should Follow on Twitter.” She was also chosen for the American Bar Association Journal’s inaugural Web 100‘s Best Law Blogs, where judge Ivy Grey said “This blog is outstanding, thoughtful and useful.” Ms. Griffiths was recently chosen for as a Top Author by JD Supra in their 2019 Readers’ Choice Awards, for the level of engagement and visibility she attained with readers on the topic of marketing & business development. She has been the author of Zen & the Art of Legal Networking since February of 2009.