In today’s Rainmaking Recommendation from expert and trainer, Jaimie Field, she’s discussing one of my favorite things – working with your clients to find out what they really want.

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With all due respect to the Spice Girls (don’t tell anyone, but I know all of the lyrics to their most famous songs), the title of this post is actually referring to the fact that in order to become a Rainmaker, you need to know what your clients want.

And there is only one way to do this – ask them.
Continue Reading Rainmaking Recommendation from Jaimie Field: So, Tell Me What You Want; What You Really, Really Want

I’m easily pleased, so I’m happy to report that I’m currently typing this blog post while on a plane to Costa Rica – I love inflight wifi! 

I’m bringing you another excellent rainmaking recommendation from expert Jaimie Field today, who is declaring 2015 the "year of the client." I couldn’t agree more! 

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I am officially declaring 2015 – The Year of The Client.

2015 is going to be the year that client service is going to become one of the most important business
development tactics you can improve for your law practice and firm.

Why? Yesterday, November 18, 2014, Jackson Lewis, a 780 attorney law firm with 54 offices, declared that it will be eliminating billable hours for its associates. The firm’s chair Vincent Cino stated:
 


Continue Reading Rainmaking Recommendation from Jaimie Field: 2015 – The Year of the Client

This morning, Nancy Myrland wrote an excellent blog post on one of the most important questions you should be asking your clients, both new clients and long-term clients: 

What can I do to keep you as a client for the long haul?"

Nancy must be reading my mind again, because I have "client service" down as the subject to focus on for today’s post.  Her post got me thinking about the counter-question to this one, which is "What would make you leave?" 

Clearly, finding out the reasons that a client would stay with you and your firm long term is essential – you want to be doing the things that make your clients happy, and what better way to find out what those are than to ask them? 

But I’d argue that almost as important is finding out what might make a client leave


Continue Reading Client Service: What would make you leave?