photo-1429277158984-614d155e0017“What if we showed up and said ‘We’re human too’?” asked Deloitte CMO, Diana O’Brien during last week’s Legal Marketing Association‘s keynote presentation.

It may seem like a strange message from a CMO when talking about marketing your brand, but like many of us, O’Brien has been emphasizing that the client experience is essential for marketing success – and the way to connect with your clients is by “creating moments that matter” and then acting on them.

She focused on a few key themes that supported this idea throughout her presentation: 
Continue Reading Marketing: Creating Moments that Matter

In yesterday’s post, we learned that building relationships is still of primary importance to clients – and some of the ways to do this including figuring out what benefits the client the most, and focusing on what business solutions will make them look good. 

The panelists agreed that the role of their lawyers needs to be that of strategic partners, and for their part, they need to inform outside counsel about what they need. But outside counsel can also be proactive to learn more about their clients. The panelists suggested that attorneys read company filings and public documents before they meet with them. They emphasized that outside counsel should understand their customer before asking them to be their customer. Post-matter debriefings, at no cost, are also helpful.


Continue Reading General Counsel Panel: Separate from the Pack – a Recap Part II

Another of my all-time favorite conference sessions at LMA is always the client panel.  For me, the panel always makes the investment in the conference worth it, because I can impart what I learn from the GCs there to my lawyers, to help them to understand their own clients better, and that adds value for everyone. 

This year’s client panel didn’t disappoint. It focused on best practices for building and maintaining your law firm’s relationship with in-house counsel and featured Megan Belcher, the VP and Chief Employment Counsel for ConAgra, Kevin Schubert, the Associate General Counsel, Transactions for LV Sands Corporation, Simon Manoucherian, the Assistance General Counsel/Director of Litigation GRIFOLS, and Karen Cottle, Senior Counsel for Sidley Austin and former in-house counsel. The panel was moderated by Inside Counsel magazine. 

The panelists said that they would discuss the role of social media for general counsel, the challenges that they see over the next five years, and the change in inside/outside counsel relationships since 2008.  Since the economic downturn, GCs have changed the way that they evaluate outside counsel, and the process by which trust is built. 


Continue Reading General Counsel Panel: Separate from the Pack – a Recap Part I

This morning, I had the pleasure of speaking with my fellow co-leaders in the Legal Marketing Association’s Social Media Special Interest Group (LMA Social Media SIG for short). Our main purpose was to debrief on our group’s activities at the conference, to see what worked well and what didn’t, but by virtue of the conversation, we ended up talking about the conference in general and some of the anecdotal feedback that we’d heard. 

One of the interesting points that was raised was it had been suggested that the Zappos session, bringing in an outside-of-the-industry speaker, was either loved or hated. Loved, because, as I’ve mentioned before, it was excellent, or hated because people didn’t understand how a customer-driven organization like Zappos could have any relevance to legal marketing. 

Sigh. 


Continue Reading Legal Marketers – Let’s Raise the Bar

It’s been a week since I returned home from the LMA’s Annual Conference, and I’m still digesting everything that went on there – it was a non-stop whirlwind of networking, meetups with social media friends and ILN marketers, face-time with new attendees, and conference sessions (as well as a LOT of food). LMA served its purpose once again though, and I’ve returned to the office with new vigor, feeling more inspired than when I left! Even better for this Social Media Special Interest Group Co-Leader? Not only did I get to see my friends and make new connections face to face, but #LMA13 was trending on Twitter! (Pictured are fellow co-leaders Gail Lamarche of Henderson Franklin and Nancy Myrland, Myrland Marketing with me. Not pictured are Lance Godard of JD Supra, who was unable to join us, and Laura Toledo, Tenrec, who was ill). 

There will be several recap posts to come, but while I’m still ruminating on those, I thought I’d share with you my three favorite sessions, as well as what’s on my reading list now that I’ve returned home. Keep an eye out for the recaps on these sessions! 


Continue Reading LMA Annual Conference – A Quick Debrief

Last week, the LMA NJ chapter once again piggybacked on to what the NY chapter was doing, and hosted a lunch where we Skyped into a panel presentation focusing on whether law firms should help promote individual attorneys (or just focus on the firm brand as a whole). The panelists included Robert Algeri, the co-founder of Great Jakes, which is listed in his bio as "a marketing communications firm that develops next-generation websites for mid-size and large law firms." 

We also had Andrea Crews, the Director of Marketing and Business Development for Levenfeld Pearlstein, a mid-size midwestern firm, and Jasmine Trillos-Decarie, the Director of Marketing and Business Development at Foley Hoag


Continue Reading Should Law Firms Help Promote Individual Attorneys? An LMA Recap

Now, as I mentioned in my summary of the GC Panel at the LMA Conference this year, Jeff Carr says he’s banned the word "alternative," because there should be nothing alternative about alternative fees.

But, for the sake of this recap, we’re going to use it, as that’s what the session focused on.  Tim Corcoran shared with us the salient points from the alternative fees session that he attended at LMA (and often speaks on himself). 

  • Most law firms are reactive when it comes to offering alternative fees because they’re concerned that they’re dilutive to profits. But the firms that have figured this out and are acting proactively are seeing business development opportunities and more work. 
     
  • There’s a correlation between value and charging – lawyers need to understand this. 


Continue Reading Are you Thinking…Alternatively?

There were so many good tidbits that came out of our LMA New Jersey meeting last week! Amy Adams shared her comments on the session she attended about mentoring associates in business development.

Amy’s comments were particularly helpful, because she’s speaking from the perspective of an in-house marketer, so she’s implementing the advice from the Annual Meeting in her daily activities. Using a phrase from the SMORS session, Amy said she’s deploying a pilot program for mentoring – she’s identified a couple of partners who work well with associates, and using the formula of one partner to four associates. 


Continue Reading Mentoring Associates in Business Development