If you’re a regular reader of Zen, you know that I’m a big fan of the Corporate Legal Operations Consortium (CLOC). They’re working to revolutionize the legal industry, and engage all facets of it to do so.

One of the ways that legal departments excel and law firms majorly lag behind is with tracking metrics. While the law is indeed a very specialized set of skills, it doesn’t mean that there aren’t ways to track the data that matters. We’ve heard a lot of calls from law departments over the last few years, demanding that their firms institute more tracking, and many firms are doing this to a greater or lesser degree. A huge part of legal operations is managing and understanding data, so that CLOs can identify areas of inefficiency as more pressure comes down from above. 
Continue Reading Metrics isn’t a Dirty Word – What you can Learn from CLOC

iStock_000016503756XSmallLast week, we talked about the importance of looking at your own metrics to tell you what content people are consuming, in order to further optimize what you’re producing.

But there’s more to metrics than your own content. While it’s immensely important to measure what you’re doing to ensure that it’s effective against the goals that you’ve set, there are two other areas that you want to look at in order to make your content truly effective.

Area One: Your Competitors

Last week, we looked at two areas that are important in reviewing your own content – social sharing and impact metrics. Using BuzzSumo and either a service like Impactana or a mixture of your content platform analytics and Google analytics, you can track and extract data and subsequent meaning from shares, likes, backlinks, views, downloads and more. 
Continue Reading More Metrics: Beyond Navel Gazing

Today’s Two for Tuesdays is really going to put you to work – it’s about measuring your content marketing. 

While it is true that there’s a lot of subjectivity when it comes to content marketing, and that it’s not often easy to measure or track where business comes from ("I just *feel* like things are happening since I started blogging!"), there are some things you can do to keep an eye on your efforts and to see where your time is best invested. 

Tip One: Identify Your Goals

It makes no sense to try to track any metrics before you identify what your goals are. What is it that you want to achieve with your content marketing? Start with a vague idea of what it is that you want, and then get very, very specific so that you have something that is measurable and actionable. 

Some ideas for possible motivation behind content marketing include: 

  • Becoming better known as a thought leader in X specialty area. 
  • Bringing in new clients. 
  • Getting more speaking opportunities in a niche practice area. 
  • Bringing in more of a certain kind of work. 


Continue Reading Two for Tuesdays: Content Marketing Metrics

On Monday, Viewabill will be presenting a two-hour webinar session on the topic of improving the attorney-client relationship through innovation. I first became familiar with Viewabill during the P3 conference, when panelists during one of the sessions were discussing its value. 

Thanks to my coverage of P3, I was able to get a heads up on Monday’s webinar, which will bring together inside and outside counsel to discuss some meaty issues. I’ll be covering the sessions in more detail in some recaps next week, but I was able to snag interviews with a few of the panelists in advance of the webinar, which I’ll be sharing with you here. 

First up is D. Casey Flaherty, Corporate Counsel for Kia Motors America. Inc. and founder and developer behind the Legal Tech Audit (LTA), who was kind enough to speak with me this morning. From his LinkedIn profile: 

Based on what he witnessed in BigLaw, Casey developed a Legal Technology Audit that he administers to his outside counsel. In conjunction with Suffolk University Law School’s Institute on Law Practice Technology & Innovation and a group of advisers from across the legal spectrum, Casey’s audit has been automated. Registrations are open (http://www.legaltechaudit.com/). The LTA is not associated with Kia Motors America."


Continue Reading What Really Matters to Purchasers of Legal Service? An Interview with General Counsel, Casey Flaherty