I’m happy to announce that our first firm of the month for 2014 is Salloum & Company in the United Arab Emirates!
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By: Lindsay Griffiths of the ILN
I’m happy to announce that our first firm of the month for 2014 is Salloum & Company in the United Arab Emirates!
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We’re finally here, at my last two wishes for you for 2014! If you’ve missed any of the previous wishes, you can find them here:
I’ve left two of the most important ones for last:
What do I mean by that? Think about this – are you sending your clients a short handwritten note after the completion of a case, to thank them for their business? Do you thank someone on Twitter who has shared your most recent article or post? If someone refers you a piece of business, do you drop them a short handwritten note to offer your thanks?
All of these things may seem like time consuming and unimportant in today’s world of fast-paced media, but that’s what makes them even more important – how often do you receive a handwritten note? Once or twice a year, maybe? So when it happens, you’re much more likely to both get a warm and fuzzy feeling for that person, who took the time out of their schedule to thank you, and you’ll remember them in the future, and be more motivated to push business their way.
As I’ve been writing each of these wishes this week, I’ve been focused on trying to share the right balance of why these things work for business development reasons, while trying to express that doing these things is the right, nice thing to do. The motivation is important here – if you’re taking care of the little things because it’s the right thing to do, your clients and other connections will sense that it’s genuine. But if your motivation is strictly to increase your business, people will sense that too – it smells of that sales-y desperation that we all despise so much.
So that leads me to my next and final wish…
Our own clients are no different, whether they are in-house counsel, or the attorneys at our firms. They want to understand what they’re getting in plain language, and to feel that they’re getting a good deal for high quality work. They want to be regularly updated on our progress and to have some security that the outcome will benefit them in some way.
I know what you’re thinking – "I already do that!" But ask yourself, do you really? Every year, I attend at least one client panel where they’re talking about the inside/outside counsel relationship. And every year, the complaints from clients are exactly (and I mean almost word for word), the same. Sure, there are some firms and attorneys who get it right, but by and large, that’s not the case. So even if you’re sure that you’re the exception, maybe take a few minutes each week to ask yourself what you would be expecting that week if you were a client.
And marketers, guess what? You’re not immune here either. I hear a lot of the same complaints from my attorneys about the marketing departments at their firms. So challenge yourselves to think about what your lawyers really want from you, and how you can improve that. The more we all think about what our clients really want and expect from us, the better that relationship will be.
That wraps up my 10 wishes for you this 2014! Whether you have wishes or resolutions this year, feel free to add your own in the comments!
To quickly recap, so far we’ve had these six wishes for 2014:
For today’s two, I have a couple of tips that I think are especially important – and if you’re a regular reader here at Zen, you’ll have seen these before.
Press releases about awards and new partners are necessary – but they are not content. For a long time, I thought I didn’t have anything to add to the blogosphere, and so I did not have a blog. Once I joined Twitter, and started having conversations with fellow marketing colleagues and lawyers, and reading some of what they were writing, I realized that many of my responses were longer than a comment on a blog post. I had a lot of my own thoughts and comments that I wanted to share, and blogging turned out to be a good medium for those – that’s where Zen was born.
I’m sure that it’s the same for many of you – we all read a lot in our various professions – articles written in trade publications, blog posts written by colleagues and clients, even thought-provoking ideas from outside of the industry. We may comment on these to friends or colleagues. Why not turn those comments into a blog post? When a legal decision comes down or a case lends itself to a post on "how to avoid x," that’s a good opportunity for lawyers to show off what they know in a way that’s helpful and valuable. This year, focus on putting out good content – even if you have to post or share less frequently, if you make sure that what you’re publishing is substantive, you’ll be far more successful.
For more on content, take a look at "Content Marketing is King" and "Is Anybody Going to Click on That?"
I know that here in the US, there’s a guilt factor associated with not being business-focused 100% of the time in a professional setting or when you’re supposed to be networking for professional reasons.
But.
Over the last 9+ years, I’ve been fortunate enough to observe the networking habits of successful attorneys all over the world, and some of those who are most successful at it (and by successful I mean both creating and sustaining warm and deep relationships with those they networking with AND increasing business) are the Europeans.
The Europeans are excellent networkers – and it’s not because they go to cocktail receptions and do "drive-bys," where they chat for two minutes about where they’re from, what their specialty is, hand out their business card and move on to the next "prospect." It’s because they discuss things that have nothing to do with "business." They genuinely want to get to know the people that they’re talking to. They form friendships with them. And really knowing each other is what makes them so comfortable referring clients to each other, and calling each other up with professional questions. They’re not forming these relationships because they hope to get something out of them, but because they really want to get to know other people.
But even among the Americans, who are always business-focused, it’s a huge turn-off to have someone insert themselves into a conversation, explain their specialty and exchange business cards before rushing off. It feels majorly impersonal and as if the only reason you’re worth talking to is what you can give them – no one wants that.
So in 2014, I encourage you to make your networking social – truly social. Don’t feel guilty about it. Talk about your children, your pets, what hobbies you have. Bring up the new television show that really gets you thinking, or a book you recently read. Talk about a great meal you once had in another city or how you enjoy cooking on the weekends. These are the things that people will connect with you over – the things that will help them to know, like and trust you. And amazingly, that leads to business. Plus, it’s just incredibly rewarding.
I’m reminded here of one of the age-old complaints about Twitter among those who either don’t use it, or just use it a little and that is "I don’t care what someone had for lunch." And while normally, those of us who use and love Twitter will say that you don’t need to follow someone who is discussing something as mundane as their meals, the truth is that as you get to know people, even through social media, you DO care about the little things in their lives – the funny thing their daughter said on the way to school, the ice forming inside the windows of their office during the polar vortex, the amazing meal they cooked for dinner on a weeknight, the cute puppy they just welcomed home.
Paradoxically, when we connect on these deep human levels (yes, even the small things can be connecting us deeply), we make ourselves more open to professional success. So my call for this year is to not try *so* hard to focus on business in your networking – open up a little, learn about the people you’re trying to connect to. You just may be surprised.
We’re back tomorrow with our final two wishes for 2014. Stay tuned and don’t forget to add your resolutions for this year in the comments!
We’re back this cold, cold Wednesday with my next two wishes for you in 2014. For the first four,
see here and here. Today, I’m looking at a couple of small steps that can add up to big results over the course of the year.
By doing these things, you’ll learn what you like and don’t like – maybe you thrive at the social interactions you find at a cocktail reception, but you hate sitting down to write. Or you love discussions with like-minded colleagues and friends through Twitter or in a LinkedIn group, but you’re terrified of public speaking. You won’t know where your strengths are if you don’t try different things first.
And if you already know what they are, make a list of four things you can do each month – just four small activities – and you’ll be making huge progress before you know it! You can also make this the year you challenge yourself, and pick some new activities to try. I often learn that when I think I already know what I like and don’t like, trying new things can either surprise me by showing me that there’s something else I can add to the mix, or reinvigorate my existing efforts when I realize that I’m still not cut out for something else.
And if you’re not sure who to meet up with, social media can be great for that as well – just add in to your LinkedIn status that you’re traveling to a city, have a few extra hours, and you’d like to see who you can meet up with. Even if you only meet two new people that way, it’s two more people than you knew last year.
They can also be existing connections as well. While it’s important to keep in touch with clients and referral sources online and by phone throughout the year, nothing takes the place of that face to face time – you may be in town for one client meeting, or taking depositions, or even just visiting friends, but add in those extra hours to meet with someone you’re connected to in that city. They’ll appreciate the effort and it will reinforce the bonds of your relationship.
As you’re reading my wishes for 2014, add in your own in the comments – how do you plan to push yourself this year? How will you challenge yourself to grow?
In case you missed yesterday’s post, I’m offering you my 10 wishes for you in 2014 (and for myself, for that matter – I’m not off the hook!). Today’s two wishes are about relationships, both on social media, and off:
Another great place to take relationships offline? Conferences! All of us must attend one conference a year for the most part, and sometimes they can be daunting networking opportunities. But I’ve found that Twitter can be a great place to meet people – before a conference, find out what the hashtag is for the event, and start following along with the conversation to see who else will be there. You may already know a few people, or it’s an opportunity to engage with people you haven’t met yet.
Then, when you’re at the conference, use the hashtag to let people know where you are – looking for someone to eat lunch with? Tweet that out, with a meeting place. Sitting in a session and not sure who else is in there? Tweet that out. Make sure when you’re tweeting from a conference that you’re making arrangements to meet people in person – even if you just say hello at the beginning or end of a session. You can also use social media to connect with the people that you’ve met – add a speaker that you particularly liked to your LinkedIn connections, and tell them why you liked their presentation. Add the contacts that you’ve made with a note reminding them of your conversation. There are so many ways to blend in-person and online relationships, and this is the year to do it!
I’ll be back tomorrow with another two wishes for you!
Here we are, on what has inauspiciously been named the "most depressing day of the year." It may be raining here in Jersey, and the temps may be dropping by the minute, but today, I’m thinking about my wishes for you for 2014. (And if you’re feeling depressed, take a look at Heather Morse-Geller’s blog about which "you" is showing up for work today – it will re-frame your thinking!)
For 2014, I’ve come up with 10 things that I wish for you in 2014 – it’s going to take some effort, but if we all throw these in the mix, I think we’re going to have a pretty good year. There are so many wishes I have for you, that I’m going to break up this post and give you just two to think about each day this week!
If the idea of writing some big plan makes you feel anxious, take a few minutes to think about what you really want out of this year – is it more clients? More of the right clients? More speaking opportunities? To take a class or develop your skills in another way? To try some completely off the wall marketing idea? Whatever it is, write it down. Come up with one or two goals that you’d feel really satisfied to have completed by December 31st.
Then, come up with a list of ways you can meet those goals – want to take a writing class? You’ll need to do some research, choose a class, figure out when you can make the time, and actually take the class – each of those is a measurable (and manageable!) step. Write them down in your planner (I may love social media and technology, but I still have a hard copy, handwritten planner). When you take one small step each day or each week, it naturally builds on itself. Do this with all of your goals.
I’m not suggesting we get crazy, but let’s not dismiss ideas and opportunities because they might be a little uncomfortable or new – that’s where the real growth and learning happen. Just be open this year. Not every new idea or conversation is going to work, but it will make us better people, better lawyers, better marketers simply by staying open.
Check back every day this week for more of my wishes for you. And since I’ll be blowing out the candles tomorrow for my 34th birthday, I know that they’ll all be coming true!
They may seem newfangled to some attorneys, but holiday e-cards have been around for a few years now, long enough for Above the Law to be hosting their 5th Annual Holiday Card Contest (finalists in the attached link). My preference is still for a nice paper card in my hot little hand (as one of my school teachers used to say), but as a marketer, I can’t help but get excited for any card that does a smart job of promoting the firm by offering holiday wishes in a fun and snazzy way.
So. as I was viewing ATL’s top cards for 2013, I started thinking about all of the e-cards that I’d received this year from ILN members, and one stands out to me – not simply as the best of the ILN cards I received, but as one of the best law firm e-cards I’ve seen this year.
It’s from McDonald Hopkins – while their card does look at the charitable work they’ve done this year (which ATL frowns upon) – what I like best about it is that it incorporates the attorneys’ children, who report on what they can do to help others this holiday season. What a sweet and unique way to remind us all to be focused on others as the year winds down.
I suggest taking a few minutes to enjoy this card – it certainly gave me the warm fuzzies – and to have a very happy holiday season!
As you may know, I’m a proud member of the leadership committee for the Legal Marketing Association’s Social Media Shared Interest Group (how’s that for a mouthful? We go by LMA Social Media SIG for short). Last year, we kicked off a new tradition – putting together 12 days of social media. The topics range from some of the best bloggers out there in the legal marketing field to recommended connections on LinkedIn and more. It was an incredibly fun project, and we capped it off with a Google+ Hangout that served as our holiday "party." Check out all of last year’s posts here.
This year, we wanted to get a little more in-depth, and create some real resources for our members. We’re already up to Day 10, and if you haven’t taken a look yet, I highly recommend it. We’ve got some smart people leading this SIG, with some fabulous advice. Some of the things we’ve covered this year include:
We’ve got a couple more days left, which you won’t want to miss. Feel free to add your suggestions if you think we’ve missed something and join the conversation! We’ve opened these posts up publicly, so you don’t have to be a member of the Legal Marketing Association to read them!
But if you’re interested in the LMA – the 12 days of Social Media are a sliver of what you get when you’re an LMA Social Media SIG member. We host regular Social Media webinars with experts inside and outside of the legal profession. As a member of the Social Media SIG, these posts and invitations will be sent to you automatically via the Groups ediscussion Forum.
To get full benefits, and advance notice of our events, please join (these are members’s only):
The Social Media SIG
The LinkedIn LMA Social Media SIG private group
The LMA Social Media private group on Facebook, and
If you’re not already a member of LMA, please join us here.
Following last week’s post with my suggestion about relaxing while networking at holiday events, Colin O’Keefe of LexBlog interviewed me about my do’s and don’ts for holiday party networking.
Take a look at my LXBN TV interview below!
//www.youtube.com/embed/GY_PYAtIDgU
What are some of your suggestions for networking at holiday parties?
This month, we’re bringing you our own Burton & Co., New Zealand as our firm of the month!
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+001.201.594.9985 www.ilntoday.com |
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