Several years ago, I had the opportunity to attend a keynote session focused around Disney’s approach to business excellence. The recap I shared has been among one of my most popular posts, and the advice provided by Jeff Williford from the Disney Institute proves to be timeless. Despite a changing marketplace, the tenets that underlie their success remain the same – and that’s perhaps why Disney has proven to be so successful in a sustainable way.
I’d like to break down the post into a series to revisit the key points that Jeff raised in his speech, and why they’re still relevant today. Although his presentation was about how Disney creates a truly magical experience, there are a lot of parallels for the legal industry – we’re also a service industry after all! Any of the particularly important points that relate to law firms will be in bold throughout the post.
He told the audience that Disney employs more than 60,000 people from 65 countries, with 10% of those being interns, and warned us that his presentation on Disney’s approach to business excellence would be like drinking water from a firehose. But he did say that Walt Disney reminded everyone in 1955 that “it all started with a mouse.” (Which inspires me to encourage all of us to think about how and why we got started – where are OUR roots? Who is OUR mouse?)
Continue Reading Success Starts with Leadership Excellence – the Disney Philosophy