We know and are comfortable with the idea that the legal industry is a business of relationships. Lawyers do good work, their clients talk about it (hopefully) and that brings them other clients. That’s the basic principle behind the standard “word of mouth” reputation.
But with the introduction of technology, and in particular, social media, the way that we form first impressions of people and build the relationships that lead to referrals has changed. It’s not simply about doing good work anymore – it’s about whether your online reputation matches your offline reputation, and meeting people where they are. Let’s look at two pieces of this, referrals and first impressions.
As someone who espouses social media, something that I hear fairly often is “But am I really going to get BUSINESS from using Twitter, Facebook, LinkedIn, etc?”