Over the years I’ve written quite a bit about client service and what lawyers can do to strengthen relationships with their clients. Recently I’ve been thinking about how much the expectations placed on lawyers have changed — and how the role of the lawyer continues to evolve.

For many years, lawyers have talked about the importance of becoming “trusted advisors” to their clients. That idea is not new.

What is new is the environment in which clients are operating — and the range of issues that now shape the legal questions they bring to their lawyers.

But what does that really mean in today’s marketplace?Continue Reading What Clients Expect from Their Lawyers in a More Complex World