Tag Archives: Client

Tip for Tuesday – Be Careful with Customer Service

I’m back with another tip for Tuesday!  Today’s tip is brought to you by a rather frustrating customer service experience I’m having, which is further impacted by social media. The ILN normally gives a small gift to our delegates when they’re attending a conference, as a memento of the city that they’re visiting (we like … Continue Reading

Using Client Feedback to Create Truly Meaningful Client Experiences and Deliver Greater Value

After lunch, I headed to "Using Client Feedback to Create Truly Meaningful Client Experiences and Deliver Greater Value" – a session that proved to have some fabulous tips. The panel was moderated by Julie Meyers of Burns White and featured Ronna Cross, from Patton Boggs, James Perkins of Procopio, Cory Hargreaves & Savitch, Jennifer Skiver, … Continue Reading

Best Day of Your Life?

Yesterday, one of my favorite Twitter people posted that her daughter had said "this is the best day of my life. We went to the park, we’re going to mcdonalds, I found a penny. The best day of my life." She’s 5, but she’s already been through a lot, dealing with a very scary brain … Continue Reading

Client Development 101 for 2011 & Beyond with Cordell Parvin – a LexBlog Webinar Re-Cap

Being a part of the LexBlog network means I’m fortunate enough to participate in the webinars that they host.  Today’s webinar was with the fabulous Cordell Parvin, a nationally recognized career and client development coach.  According to LexBlog’s invitation, Cordell "is a lawyer himself [and] his 37 years of practice set him apart from other … Continue Reading
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