Tag Archives: Disney

Success Requires Client Satisfaction – the Disney Philosophy

Success that starts with leadership and continues with having the right people makes complete sense – but all of that doesn’t mean much if your clients aren’t satisfied. And that’s the third piece in Disney’s philosophy. Disney’s strategy is to exceed their guests’ expectations by paying attention to every detail of the delivery.  Paying attention … Continue Reading

Disney’s Approach to Business Excellence – An LMA Recap

As you know if you’ve been following my Twitter stream, or checking Zen in the last couple of months, last week, I attended the Legal Marketing Association’s Annual Conference in Orlando. Tuesday morning, the conference business sessions officially kicked off with our keynote from Jeff Williford from the Disney Institute, who talked about Disney’s Approach … Continue Reading
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