A lesson I learned several years ago that has been invaluable to me is that of "identify, don’t compare." When you compare, you’re looking to match your situation exactly to that of someone else’s – and when we do that, we’re always going to come up different (and that can paralyze us).
But when we identify, we’re looking for those elements that run through a situation that are the same as ours – and this gives us the inspiration to keep moving forward, instead of giving up because we think we’ll never be the same. That lesson comes in handy when I’m sitting in a session like the Zappos one from the LMA Annual Conference. Although it’s easy to try to compare Zappos to legal marketing and come up lacking because they’re a consumer-driven business, when I identify instead, I find many parallels which allow me to take the lessons that Graham was sharing with us and apply them to my own situation.