Lawyers know better than most people that words matter – after all, who knows better than a contract lawyer that a nuanced clause can make or break a deal?

But who knows better than your marketing team that “marketing” is a four-letter word?

It shouldn’t be – and I’ll explain why in a moment.

But how many of you (raise your hands) think of marketing as something that some group in your office does once in a while?

How many of you think of marketing as brochures and advertisements?

How many of you think marketers are just people who ask you for money and then put pretty logos together or make sure you have enough business cards?

Okay, put your  hands down. I’ve got news for you – marketing is everything you do.
Continue Reading Lawyers: What Makes You Worth Talking About?

While I’m out of the office this week, I’m really pleased to be bringing you a special guest post from one of the ILN’s member professionals. Alice Steen, Knowledge Manager at Holmes O’Malley Sexton LLP, discusses best practices for developing a learning culture in your organization.

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Alice Steen, Knowledge Manager, at Holmes O’Malley Sexton LLP reflects on ten years of learning and development (L&D) – providing strategic planning, specialist training, funding and supports for the staff’s further education, career and professional development at the thriving full service law firm.

Alice is a qualified solicitor with post graduate qualifications in higher education, teaching and learning, together with being a Lean Black Belt.

Alice joined Holmes O’Malley Sexton LLP (Holmes Solicitors) in 2008 when it had just one office and 26 practising solicitors, 2 legal executives and 3 trainees. She has witnessed the firm’s solicitors, legal executives and trainee numbers grow by nearly 300% along with now having four offices in London, Dublin, Limerick and Cork. The nature and demands of her own role have changed dramatically as a result.
Continue Reading Developing a learning culture in your organisation

The curse of the marathon runner – we’re either running, or we’re talking about running. Apologies to everyone around me who isn’t a runner who’s had to suffer through my running and running-adjacent conversations over the last several months.

I’m 12 days away from my first marathon (in PARIS!) and I’m both excited and anxious about it. I joke that my life is either about work or running or trying to take care of my dogs – with little room for anything else. But it’s not an exaggeration.

So it’s no surprise that as I’m well into my taper (the period before the marathon where you reduce your mileage so that your legs will be fresh to run the 26.2 miles that the marathon demands), all I’m thinking about is running. What can that possibly have to do with business development? Quite a lot as it happens.
Continue Reading Two Ways Marathon Training Can Prepare you for Business Development

I’m thrilled to announce that JD Supra has included me in this year’s Readers Choice Awards, which acknowledge top authors and firms for their thought leadership in key topics. I was selected from among thousands of authors published in 2018 for the level of visibility and engagement attained with readers on the topic of marketing and business development.

We also have two ILN member recognized – Patricia Wagner and E. John Steren of Epstein Becker & Green were recognized as top authors in Antitrust & Trade Regulation.

You may remember that we had Lance Godard contribute a guest post a few years ago on three reasons why every lawyer should study the JD Supra awards, and these are just as relevant today, so I encourage you to check these out. To recap:

  1. Clients read what they need to know
  2. Content marketing works
  3. Less is definitely not more

Read more to find out why the awards are relevant to you, even if you haven’t participated or been recognized, and how you can make use of them in your practice. 
Continue Reading ILN Executive Highlighted in 2019 JD Supra Readers Choice Awards

There are some people who can talk with anyone – my brother-in-law is like that. Put him in a room with a bunch of people he doesn’t know, and he excels at connecting with them without awkward silences.

But for many of us, that is unfortunately not one of our strengths. I’m a prime example of that. Raise your hand if you’ve ever been speaking with someone, only to have the conversation taper off and leave you standing there wracking your brain to come up with something to say?

*Hand raised*
Continue Reading Overcoming Awkward Silences at Networking Events

If we were guaranteed to get business every time we met someone new, we’d all be networking all the time, right?

But instead, networking takes time, it takes finesse and relationship-building, and often, you’ll find yourself talking to someone who may not be giving your their business or they may not have business to give you. Two complaints about networking that I’ve heard frequently are “this person doesn’t benefit me” and “I haven’t gotten any business yet.” But are these always wasted efforts? 
Continue Reading Are Your Networking Efforts Wasted?

Regular Zen readers will know that I’m a runner. When you first start running, you tell yourself that it’s the cheapest sport – all you need is a pair of sneakers, and you can head outside and do it. While this is (essentially) true, we runners love our gadgets and our products, and sharing our favorites of the same.

It won’t surprise you to learn that I’m in a couple of Facebook groups dedicated to running, including a pretty large one, and we often share products we love. A popular one among the group is the sunglasses brand, Goodr, who have been known as a fun, edgy brand with glasses that stay put on your face during long, sweaty runs, have a basset hound mascot, and catchy names for their sunnies. I own three pairs myself. 
Continue Reading Good( r ) Leadership Means Having to Say You’re Sorry

The International Lawyers Network’s Real Estate Specialty Group announces the third release of its publication, “Buying & Selling Real Estate: An International Guide.” This collaborative electronic guide offers a summary of key real estate law principles in 21 jurisdictions across the globe, serving as a quick, practical reference for those buying & selling real estate

Successful communication comes in many forms, and we may be already convinced either by virtue of our training or personality that we’re naturally good communicators. Whether you’re confident in your communications skills, or looking for a refresher, there are four tasks you can undertake today to improve your business communication skills.

Audit Your Communication

How do you currently communicate with others on a professional level? For this purpose, we’re going to consider all of your means of communications to be “professional.” The list may surprise you:

  • Verbally
  • Written (articles/blogs)
  • Email
  • Phone
  • Text
  • Social Media

All of these are means of communication and translating the message of who you are as a lawyer to colleagues, clients, potential clients, and referral sources. Knowing what channels you use is helpful to ensure that your communication skills are up to par across all of them.
Continue Reading 4 Tasks to Improve Your Business Communication Skills

A question I get ALL the time is whether using social media actually has any impact at all on referrals and business development.

Actually, the way it typically goes is this:

Come on, really. Tell me. Does anyone get matters or referrals because they post to LinkedIn?”

The short answer is yes, sometimes, it does happen. But it’s really atypical. Anyone who tells you that lawyers need to be using social media because clients see them there and hire them there is selling you something. But it IS part of a bigger picture, and as part of that picture, it’s essential. 
Continue Reading Referrals and First Impressions: How Technology Has Changed Them