We’re at a unique point in our histories right now – everything seems to be in an upheaval, and our nerves are frayed. Many of us are finally getting to a place that feels like a new normal, but there are still some things that are a challenge. One of the things I’ve seen to be true over the past few weeks is that a lot of people seem to be in a mad rush to make things happen. In many cases, that’s necessary – as things close, we have to make quick choices about how to work from home, how to help clients move entire businesses to remote working, how to suddenly adapt to working next to children and spouses and partners, how to identify the tricky legal issues that come with challenging economic times.
Whenever there is a rush like that, the idea of “care” can often become secondary. We get more terse in our replies in an effort to be more efficient and we forget that there are real, scared and anxious people at the other end of the phone or digital line, who are trying to manage as many plates and emotions as we are.
Continue Reading Client Care in the Time of Coronavirus