COVID-19

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Last week, we talked about the temptation to slide back into old habits as the world starts to open back up from quarantine. Things have changed, and they’ve changed dramatically, so there can be that desire to seek the familiar ways of doing things – but we really don’t have to. And with these Delta variants taking a firm hold on us, it will be more important than ever to be and stay flexible. I know that’s not something the legal industry is historically comfortable with, but we showed during the pandemic that we’re actually quite good at it. And that flexibility can be profitable for our firms (even if it’s a bit hard on our psyches). So what we DO need is both better mental health care within the legal industry (and self-care and boundaries) right along with continued moves towards a different way of being and thinking.
Continue Reading Breaking Down the Barriers to Change in a Post (During?) COVID World

A pandemic is a strange time to be a leader. It’s both terrifying, because you, as much as everyone else, have no idea what’s going to happen, but you have to put on a brave face to instill confidence and it’s, in some ways, exciting, because you get to test your skill set in a way you never have (although, let me be absolutely clear – every leader I know would hand it back over in a heartbeat). I talked to a law firm leader recently who said she regularly presents a calm and collected front to her shareholders and then hangs up the phone to cry. We laughed about it, because that is EXACTLY how it is – like ducks, we are serene above water while paddling like maniacs below.
Continue Reading Nine Leadership Lessons Learned in a Pandemic

I’m working on a new podcast with some friends of mine, and our topic for yesterday was the idea of “self care” and what it means. One of them mentioned that she hadn’t even heard the term “self-care” until 18 months ago, and while it was more familiar to me, we did delve into the idea that had it not been for the pandemic, we didn’t think it was something that we would have come to reflect on as much.

As someone with a MAJOR type-A personality (ask anyone who knows me), who is a wee bit of a workaholic, my idea of self care has always been things like guiltily scheduling a massage during one of the hours I get to myself during a work conference or not checking my email while with family (I live alone, so…that’s not very often). This might sound noble, but I assure you, it isn’t.
Continue Reading “Self Care” isn’t just a Buzzword – it’s Good Business

Two years ago, we were talking about the skills that young lawyers are seeking to hone as they in order to become successful, experienced lawyers, and it’s starting to become hard to believe that one of those was in-person presentation skills. While I absolutely believe that we’re going to get back to being face-to-face at some point in the future, in the meantime, it’s necessary for all of us to consider how we can improve our virtual presentation skills. We may think that if we’re skilled presenters already, that we’re ready for our zoom debuts, but it can be a different skillset – so let’s look at four ways to translate your in-person skills to an online world, and some bonus tips for presenting in a virtual environment.
Continue Reading Four Ways to Improve your Online Presentation Skills for a Virtual World

If you’ve been hanging around Zen for a while, you may have heard me mention one of my favorite business concepts, the Stockdale Paradox. It’s something that I’ve been thinking a lot about over the last several weeks (I’ll define it in a moment if you’re not familiar with it), because I’ve heard a lot of people saying things along the lines of “if we can just get through the next few months to 2021,” or “I can’t wait for this year to be over!” as if the pandemic or the economic crisis or in the case of the US, our elections, will solve all of the current issues that we’re facing.

Wouldn’t it be great if we could flip a switch and everything would suddenly be resolved?
Continue Reading The Stockdale Paradox and its Pandemic Relevance

Unless you’re new here (and if you are, welcome!), you’ll know that I often say that networking happens everywhere. So what happens when your “everywhere” gets slimmed down during a pandemic, and even when you ARE out and about, your (hopefully) smiling, open and friendly face is hidden behind a mask?

We adapt!

I know how much lawyers love change, and how much change you’ve already embraced in 2020, but this is the year to throw out old systems, test new ideas and see what works and what you feel comfortable with. The GOOD news is that we’re not changing what has always been true about how you get new work – by doing good work in the first place, and then through word of mouth. For lawyers, we’re in a people business, and that’s not going to change no matter how much technology we add into the mix. What IS going to change is the how.
Continue Reading Networking Happens Everywhere – the Quarantine Edition

It should come as no surprise that my most sought after post for this year is one about leadership excellence – in a time when many of us are trying to find our way in uncharted waters, seeking advice from someone with a tried and true philosophy can feel comforting and stabilizing.

While it’s no secret that Disney has had their ups and downs this year too (how could they not, being in the tourism industry during such a unique period?), their translatable philosophy still holds a lot of wisdom for the rest of us. I wanted to share some of the highlights with you again, in the context of the current environment. This advice comes from a presentation that Jeff Williford from the Disney Institute gave several years ago, but still holds true today.
Continue Reading Leadership Excellence in the Time of COVID – the Disney Philosophy we Need

Four years ago, we joined with HighQ in looking at the question, “What do you believe lawyers and law firms need to do to prepare for the future of legal services?”

Considering how much has happened even in the past six months, and looking at the way the legal industry adapted to being fully remote in many countries in 1-2 weeks, I thought it would be an interesting exercise to look back at what some of the leading experts in the industry had to say in 2016, and put that into today’s context.

In reading what many of us thought in 2016, the overriding sense is less that firms have been preparing for change and more that COVID has forced firms to have to be innovative and creative because they have no other choice. The old adage that when something is painful enough, THEN we will make changes, is just as true for law firms as it is for each of us.

But is change a challenge…or an opportunity?
Continue Reading Law Firms: Change as a Challenge, or an Opportunity?

Melissa Kano is a partner with KLA – Koury Lopes Advogados, a law firm in Brazil and a member of the International Lawyers Network. In this episode, I talk to Melissa about why collaboration is so essential during a pandemic, how working remotely may last longer than the quarantine, and why it’s essential to…