Tag Archives: Law Firm Client Service

Three Truths About Innovating for Radical Success

“Innovation” is a buzzword that gets thrown around a lot these days, right up there with “disruption.” It sounds like something that’s foreign in the legal industry, but it shouldn’t be. Believe it or not, we, too, can be innovative. If you’ve been following along here for a while, you may know that I have … Continue Reading

Restart Your Business Development Efforts

We’re already almost mid-way through September (can you believe it?) and this time of year can feel like a new beginning! Though January is typically the time for resolutions, September can also feel like a refresh as kids go back to school, and we jump back into the grind after our own summer holidays and … Continue Reading

Law Firm Leaders: Time to Address Data Poverty

This is just a guess, but I suspect that most of us didn’t get into the legal industry because we love data, right? If we loved data, we’d be elsewhere. But…bad news. Data is one of those things that we have to start embracing as the industry changes in order to stay relevant. It sounds … Continue Reading

Law Firm Leaders: It’s Time to Act with Urgency

Altman Weil recently released their “Law Firms in Transition” survey, which is now in its tenth year. The survey, which includes responses from half of US law firms with 50 or more lawyers, was initially developed as a response to the 2008 recession, to help firms understand how other firms were reacting to the marketplace … Continue Reading

If you knew how clients choose new lawyers would you engage differently with legal directories?

Legal directories have been both valuable, and a source of frustration, for lawyers and in-house counsel alike. Recently, a new directory appeared on the scene, threatening to disrupt what we’ve all been accepting for the last several decades – Top 3 Legal. In today’s guest post from founder Gareth Stephenson, learn more about the platform, … Continue Reading

Legal Transformation: The new playbook

Today, we’re bringing you a special guest post from the folks at Legal Gateway, who are looking at the changing legal industry. In-house lawyers: this one’s for you, but it’s equally essential for our outside counsel readers to dive into this one. This was originally published on Plexus. *** “As CEOs plan their strategies to take advantage … Continue Reading

Why Legal Tech does not work: The top 8 mistakes GCs make

Today, we’re bringing you a special guest post from the folks at Legal Gateway, who have identified the top eight mistakes that in-house counsel make when implementing legal technology that prevents it from being successful. In-house lawyers: this one’s for you, and for our outside counsel readers, consider sharing this with your clients and discussing … Continue Reading

5 Ways to Make Your Holiday Cards Stand Out

The first day of Hanukkah is upon us, so if you haven’t gotten your holiday cards out yet (like me), you’re too late. I’m just kidding. But in all seriousness, while some firms and lawyers are still using paper cards, others have gone the electronic route, and still others (like the ILN, actually) have opted … Continue Reading

Artificial Intelligence: What Law Firms Need to Know

Artificial Intelligence: the number one topic for discussion among my lawyers when we ask them about future and current trends in the legal industry. Or as they like to refer to it, “technology.” While a few people are still talking about it like it’s something that’s going to happen or will affect us in the … Continue Reading

Build Relationship Equity First

Raise your hand if you’ve received an overly friendly email from a stranger, asking you for a favor. Everyone? I thought so. Why do these bug us so much? Aside from the fact that we’re busy enough trying to do our own work, balanced with some personal time, and fitting in helping out people we … Continue Reading

Two Easy Tips to Power Network Like a Pro

How can we network better? Many posts offer the same tips, spun in a different way – and that’s important, because I can always get something out of implementing the tried and true.  But when I find something unique, I’m always happy to share it. Recently, I came across this piece from Branding Magazine, with “5 Tips … Continue Reading

What’s Holding us Back from Real Change in Legal?

“Change or die.” How many times have you heard that over the last eight years? A friend of mine in the legal industry pointed that out to me recently, along with commenting that it always sounds so dire. And it does sound dire. But after the statistics that we covered in a recent post (1/3 of clients are openly … Continue Reading

Turning Innovative Ideas Into Results: A Practical Guide

During the recent CLOC conference, attendees had the opportunity to receive a complimentary copy of Richard Susskind’s second edition of “Tomorrow’s Lawyers: An Introduction to Your Future.” Susskind also spoke as the lunch keynote on the first day, and shared with us that while his first edition had been written for young and aspiring lawyers … Continue Reading

CLOC: Change is a Drumbeat

Any time you pick your head up from the daily work you’re doing in the legal industry, “change” is the drumbeat that you hear. Nowhere was that more apparent to me than at last week’s CLOC Institute – for those of you who aren’t familiar with CLOC, it’s the Corporate Legal Operations Consortium. They’re a … Continue Reading

Using the Client Experience to Up Your Game

The final session that I’d like to share from the Legal Marketing Association’s Annual Conference this year focused on learning lessons from businesses outside of the legal industry – while there’s something to be said for understanding what your peers are doing within the industry, there’s a lot to be learned from other professionals as … Continue Reading
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