For better or worse, we’re all uber-connected these days, between our desktops and our smart phones and our tablets. While many of us can and do (and probably should) take technological time outs for holidays and weekends and evenings, responsiveness is a key factor in keeping clients, potential clients, and yes, even referral sources happy when reaching out about business. And yet, it is STILL one of the most overlooked (and easiest to fix) complaints that I hear about relationship building.
It’s a rather HUGE pet peeve of mine when people don’t take the time to respond to emails, and I know I’m not alone. Let’s talk about the message that it sends, and why it’s an easy fix.
I know lawyers are busy. I know that their time, literally, is money. So I can be (somewhat) forgiving of the attorneys who may not read and answer all of the emails that I send them.